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Job Summary: Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customers’ questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register. Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Customer Service (80%) Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures. Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax receipts as needed. Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pickups. Store Orderliness and Cleanliness (20%) Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked. Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled. Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner. Other Responsibilities: Inspects donated items to ensure they can be used according to established policies and procedures. Assists in pricing and tagging items in the store in accordance with established procedures. Assists customers in carrying purchased/donated items in/out of the store. Performs other related work as required. Materials and Equipment: Cash Register Hand Truck General Office Equipment MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: High School diploma or G.E.D. and experience working in a retail store preferred, or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Certifications: None Knowledge, Skills and Abilities: Knowledge of effective customer service techniques. Ability to meet attendance requirements. Ability to read, write and communicate the English language effectively. Ability to operate a cash register, perform routine mathematical computations and count change. Ability to perform continuous walking, stooping, standing, and some climbing. Ability to perform routine mathematical computations and count change. Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting. Working Conditions: Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting. Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.). Work is sometimes performed in a normal store where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Statement of Purpose: This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned. ____________ _______
