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Open nowPosted 14 hours ago

Maintenance Control Specialist

Tsunami Tsolutions10 open roles

Where
Dayton, Ohio, United States
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Your applicationOpen nowMaintenance Control SpecialistTsunami Tsolutions · Dayton, Ohio, United States

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Share of postings closed within
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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 14 hours ago

The posting

The Maintenance Control Specialist personnel should have excellent communication and troubleshooting/problem-solving skills along with a friendly attitude with the ability to work in a team environment. These specialists should also have aircraft maintenance experience to provide the necessary support.

The specialist will be responsible for answering customer calls, providing a solution, or properly escalating the solution to appropriate individuals. Once the issue is identified, all correspondence is to be handled in a tracking system. Specialists in this group typically handle straightforward and simple problems (i.e.: answering customer questions, troubleshooting program/data issues, maintaining data quality, and communicating with customers, documenting customer business process, assistance with navigating around application menus, etc.). Personnel at this level have a general understanding of the product or service and aim to handle 70%-80% of user problems before escalating the issue to a higher level

The position may be located on site at the customer’s GOC. It requires effective communication, active listening, adaptability, timeliness, and professionalism.

Responsibilities:

• Provide subject matter expertise in matters related to airline or military operations, with emphasis on aircraft maintenance and engineering processes and procedures.

• Work with internal teams to develop tools and processes to support customer projects.

• Serve as a liaison with customers to understand customer expectations in order to communicate these expectations clearly to TT personnel.

• Provide SME-level internal QA review of TT work output prior to transmission to the customer.

• Take incoming calls from the customer workstreams related to IFS Maintenix issues. Log helpdesk ticket for tracking and final solution once resolved.

• Identify efficiencies gains and provide recommendations to department manager

• Act as Liaison between customer issue and IFS Maintenix related sales force tickets.

• Perform data clean up or entry on known items that need to be migrated after go-live.

• Review and test Maintenix software upgrade procedures for version/patch upgrades. Coordinate changes with customer workstreams.

Position Requirements

Formal Education & Certifications

• BS in an aerospace-related field strongly preferred

• Airframe & Powerplant Mechanic (A&P) preferred

• Significant professional experience may be substituted for the educational requirement

Knowledge and Experience

• 10+ years of experience working in the commercial airline industry or active duty military strongly preferred

• 5+ years of management experience preferred

• 2+ years working in Maintenance Control preferred

• Working knowledge of MSG-3 and reliability centered maintenance principles desired

• Working knowledge of aerospace maintenance software solutions desired

• Working knowledge of Microsoft Office software required

Personal Attributes

• Exceptional interpersonal skills, with ability to present complex data in user-friendly language

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Ability to conduct research into data, process or software issues as required

• Highly self-motivated and directed

• Excellent attention to detail

• Team-oriented and skilled in working within a collaborative environment

Personal Attributes

  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Excellent communication skills with customers, the team and management.
  • Elevated sense of urgency and criticality of situations.
  • Solid relationship management and performance management skills
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into data, process or software issues as required
  • Ability to present ideas in a business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Team-oriented and skilled in working within a collaborative environment
  • Must be willing and able to pass a background investigation and drug screening

Work Conditions

  • Some travel may be required
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Tsunami Tsolutions offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage; a 401(k) with company match; paid time off and holidays; and life and disability insurance. Additional options include an HSA-compatible medical plan with fully company-paid premiums, vision coverage at no additional cost when enrolled in a medical plan, and voluntary benefits such as pet insurance, supplemental life, accident, critical illness, and hospital indemnity coverage. Benefits are subject to eligibility requirements and plan terms.

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