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Open nowPosted 32 days ago

Scheduling Coordinator

tuffshed91 open roles

Where
Chicago Factory & Sales Center, 11039 Gage Road, Franklin Park, Illinois, United States of America
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Your applicationOpen nowScheduling Coordinatortuffshed · Chicago Factory & Sales Center, 11039 Gage Road, Franklin Park, Illinois, United States of America

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 32 days ago

The posting

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store.      The essential functions of this position include, but are not limited to:   Customer Experience/Scheduling  

Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints. Manage warranty issues; schedule warranties efficiently. Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc. Collaborate with customers to ensure understanding of completed forms Coordinate appointments with customers Work directly with customers, store management, and Certified Installers to schedule installations   Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency 

  Document Preparation & Reporting 

Prepare store checks for vendor expenses; Weekly processing of payment. Ensure all paperwork is signed and documented appropriately 

  Production/Finance

Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments)  

Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy Manage A/R for the store for both Retail and Home Depot channels   

Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software 

Database maintenance and management

  Liaison with Home Depot 

Act as first contact on Home Depot queries from sales team members  and Customers on status of customer orders 

  SKILLS & EXPERIENCE

Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.

Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred Ability to solve problems using sound logic and good business judgment  Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business  Experience working in a fast-paced environment, meeting tight deadlines on multiple projects Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers Ability to read, write and understand instructions given orally, in writing and/or in diagram form  Ability to prepare written correspondence and reports that create a professional image for Tuff Shed  Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

 

EDUCATION: 

High school diploma or equivalent

  WHAT'S IN IT FOR YOU?

An opportunity to join a successful company and be part of the growth of the team!  

  Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member: OUR COMPETITIVE BENEFITS AND REWARDS

Competitive compensation and bonus programs (based on position) Medical Benefits including Virtual Visits- The care you need-when, where and how you need it! Dental & Vision Benefits Flexible Savings Account (FSA) Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company Paid Time Off and Paid Holidays. 401(k) plan On-Demand Access to Your Pay!  - Why wait until pay day?

  NEXT STEPS

Learn more about us! Check out the Tuff Shed Website at www.TUFFSHED.com. As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five-seven minute survey: https://assessment.predictiveindex.com/4Va/14c84c37-a1b9-49a1-9dd9-e84aad0558db?type=candidateba Interested? We encourage you to submit your resume for consideration  

OPS2021

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