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Open nowPosted today

Internship - Customer Service Ops

TURBINE OVERHAUL SERVICES PTE LTD

Pay
SGD 700 – SGD 800 an hour
Where
West, Singapore
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Your applicationOpen nowInternship - Customer Service OpsTURBINE OVERHAUL SERVICES PTE LTD · West, Singapore

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

The posting

Responsibilities

  • Review Customer Support Standard Work documents and assess alignment with current operational practices.
  • Identify process gaps, inefficiencies, and opportunities for improvement, and recommend updates to standard work documentation.
  • Support the digitization of Customer Support processes to improve efficiency and data accessibility.
  • Assist in enhancing the Long-Range Planning (LRP) template to improve planning accuracy and reporting.
  • Maintain and enhance the Customer Product Database to ensure data accuracy and completeness.
  • Support the 1H2027 invoice checking exercise by validating invoice accuracy and identifying discrepancies.
  • Participate in cross-functional process improvement initiatives with various departments to streamline workflows and improve operational effectiveness.
  • Support the Customer Support team with ad hoc projects and operational tasks as assigned.

Requirements

  • Diploma or Undergraduate in Business, Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Data Analytics, Information Systems, or related disciplines.
  • Proficient in Microsoft Office applications, particularly Microsoft Excel and PowerPoint.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to analyze processes and recommend practical improvements.
  • Good communication and interpersonal skills with the ability to work effectively in a cross-functional environment.
  • Self-motivated, organized, and able to manage multiple tasks independently.
  • Interest in business process improvement, digital transformation, and the Aerospace MRO industry.

Learning Outcome

  • Gain exposure to Customer Support operations within the Aerospace Maintenance, Repair & Overhaul (MRO) industry.
  • Develop practical experience in business process mapping, standard work development, and continuous improvement methodologies.
  • Learn how digital transformation initiatives improve operational efficiency and data management.
  • Gain hands-on experience in planning support, database management, and invoice validation processes.
  • Build cross-functional collaboration skills by working with Operations, Finance, Engineering, and other support functions.
  • Develop analytical, project management, and problem-solving skills through participation in continuous improvement initiatives.

Posting text belongs to the employer. Removal requests: contact us.

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