The posting
About the team
Turo seeks a Litigation Counsel to manage a high-volume, wide array of consumer-focused disputes, including vehicle damage claims and payment disputes, arising from Turo’s peer-to-peer car-sharing marketplace. This attorney will handle user disputes in online arbitration, help internal teams address a large volume of pre-arbitration user disputes and small claims matters, work with outside counsel to compel arbitration of user disputes filed in court, help respond to regulatory inquiries from state Departments of Insurance and Attorneys General related to user disputes, and provide strategic guidance to internal teams handling consumer escalations and claims disputes.
The ideal candidate brings at least 3 years of relevant litigation experience, an entrepreneurial mindset, and the ability to deliver practical, business-focused legal advice in a fast-paced environment. This role is part of a 4-person litigation team (currently 1 attorney + 2 legal professionals) and reports to the Associate General Counsel, Litigation.
What you will do
- Arbitrate cases - Prepare evidence, attend hearings, and arbitrate cases in remote, online forums in all manner of user disputes.
- Evaluate pre-arbitration disputes and advise internal teams - Review case files for a large volume of budding disputes and either help internal teams negotiate resolutions or prepare them for arbitration.
- Support outside counsel - Work with outside counsel to review briefing, respond to discovery, provide evidence, and source evidence and declarations in support of motions to compel arbitration and various insurance matters.
- Draft regulatory responses - Work with internal teams to respond to regulatory inquiries related to user complaints on a variety of issues.
- Respond to discovery - Help prepare responses to party discovery, defend depositions, and third-party subpoenas.
- Advise the business - Provide succinct, practical legal advice to internal teams—including Trust & Safety, Customer Experience, Claims, and Operations—on dispute escalations, consumer complaints, and litigation risk mitigation.
- Analyze risk - Identify, review, analyze, and mitigate litigation risks; flag emerging dispute patterns to senior legal and business leadership.
- Solve problems - Approach legal matters with a customer-focused mindset while protecting Turo's interests; balance legal risk with business relationships.
- Efficiency & Cost Management - Balance thorough legal representation with cost-effective case management, applying appropriate triage and settlement strategies to high-volume dockets.
Your profile
- J.D. degree from an accredited law school and active membership in good standing with a state bar (or ability to obtain licensure in Arizona within 90 days of hire)
- 3+ of relevant litigation experience at a law firm and/or in-house legal department
- Demonstrated proficiency in all aspects of litigation management, including case assessment, pleading drafting, discovery management, settlement negotiation, trial preparation, and oral argument
- Strong writing and communication skills with ability to draft clear, persuasive legal documents and explain complex legal concepts
- Problem-solving capability with ability to think strategically while managing competing priorities and high-volume dockets
- Interpersonal skills and ability to work collaboratively across teams and with external counsel
For this role, the target base salary range in Phoenix is $158,000 - $198,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This is central to how we work, and this role will be subject to our current in-office hybrid schedule that requires Turists to work in the office three days per week on Mondays, Wednesdays, and Thursdays. We expect that employees will meet these required in-office days consistently as part of their role. Your recruiter can share more information about this requirement and the in-office perks Turo offers.
Turo Recruiting Scam Alert:
We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.
Turo AI Policy:
Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected].
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
