Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

IT Support Administrator

twh43 open roles

Where
Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Administratortwh · Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on twh's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 39 days ago

The posting

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. IT Support Administrator – End User Services (Sydney) Location: Hybrid - primarily remote (Australia) with 1-2 days per week in the Sydney office as needed  Reports to: Manager, End User Services / Global End User Services  Team: Corporate IT - End User Services (EUS) Role Overview This is a hybrid role supporting LevelBlue employees worldwide as part of the Global End User Services team. You will primarily work remotely while delivering high-quality Level 1 and Level 2 support with a strong focus on both Windows and macOS environments. The role combines ticket ownership, remote support, endpoint management, and continuous improvement of the end-user experience, with an expectation of 1-2 days per week in the Sydney office as needed for hardware handling, collaboration, or operational requirements. Key Responsibilities

Deliver Level 1 and Level 2 support to end users via phone, email, chat, and the Freshservice ticketing platform Troubleshoot and resolve hardware, software, and connectivity issues for Windows PCs, MacBooks, mobile devices, printers, peripherals, and A/V equipment Support remote and hybrid users using modern endpoint management tools Provision, maintain, and deprovision user and computer accounts in Microsoft Entra ID Manage the support ticket queue - triage, prioritize, resolve, or escalate appropriately while maintaining clear communication with users Create and maintain accurate documentation, knowledge base articles, and standard operating procedures Assist with local equipment procurement, vendor coordination, and asset inventory management in Australia Contribute to process improvements and knowledge sharing across the global EUS team Participate in an occasional after-hours on-call roster as required Attend the Sydney office 1-2 days per week as needed for hardware handling, team collaboration, or other operational requirements

Required Experience & Skills

2+ years of IT support / helpdesk experience Demonstrated ability to own tickets end-to-end with excellent customer service and clear written/verbal communication Solid hands-on experience supporting both Windows (10/11) and macOS environments Proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, and core Office applications) Experience administering users and devices in Microsoft Entra ID Working knowledge of remote access / VPN solutions and basic networking (TCP/IP, DHCP, DNS) Experience with endpoint management tools (Jamf Pro, Microsoft Intune, or similar) Familiarity with common end-user hardware (laptops, MacBooks, printers, smartphones, peripherals)

Preferred / Nice-to-Have

Experience with Jamf Pro for Mac management Microsoft Intune experience Basic scripting or automation skills (PowerShell, Bash, or Jamf scripting) Strong security awareness and understanding of cybersecurity best practices Relevant certifications (CompTIA A+, Microsoft Fundamentals / M365, Jamf, ITIL Foundation) Prior experience in a security, MSSP, or regulated environment

Personal Attributes

Genuine passion for customer service and improving the end-user experience Ability to work independently, prioritize effectively, and adapt to shifting demands Strong written and verbal communication skills Comfortable collaborating across time zones with a global team Willingness to participate in an occasional on-call rotation Ability to attend the Sydney office 1-2 days per week as required

Education:

A high school diploma or equivalent is required; a college or university degree is a plus.

  This role is open to candidates legally authorized to work in Australia. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs. LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law. To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.   #LI-JF1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against twh's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on twh's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    twh's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.