The posting
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .
See yourself at Twilio
Join the team as our next Senior Executive Business Partner within the R&D organization at Twilio.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
You will provide proactive calendar management and organizational support to two R&D VP’s, effectively balancing multiple priorities and navigating ambiguity with confidence. In this role, you’ll collaborate closely with your executives and fellow support team members to help drive execution of key team initiatives aligned with business goals. You'll act as a trusted central point of contact for your executive’s direct reports as well as the broader teams. You'll be part of a highly skilled, collaborative group of Executive Business Partners and Administrators, working together to support strategic priorities.
Responsibilities
In this role, you’ll:
- Strategic Calendar & Priority Management: Partner closely with executives to understand business priorities, proactively stack-rank incoming requests, and manage complex calendars. Exercise independent judgment and discretion to make decisions on behalf of leaders, protecting their time while redirecting non-essential requests.
- Proactive Time & Workload Insights: Serve as a trusted advisor on time management and calendar efficiency, anticipating business needs while maintaining the highest standard of discretion and confidentiality.
- End-to-End Travel & Logistics: Oversee complex domestic and international travel end-to-end, manage expense reports, and lead event logistics for high-impact leadership meetings, special projects, and team initiatives.
- Team Liaison: Act as the primary point of contact for the executive’s direct reports, building strong cross-functional relationships to drive priority initiatives and surface operational roadblocks early.
- Offsites & Event Execution: Lead the end-to-end planning and execution for executive offsites and strategic team gatherings—managing budgets, venue selection, stakeholder alignment, and post-meeting action item tracking.
- Internal Communications Support: Facilitate team all-hands meetings and assist with team messaging logistics—including scheduling broadcasts, managing distribution lists, and posting internal communications on behalf of leadership.
- Peer Collaboration: Partner with peer Executive Business Partners across departments to ensure alignment with broader R&D and company-wide strategic objectives.
- Business Acumen & Growth: Develop a comprehensive understanding of business drivers to effectively support leadership, drive team efficiency, and foster continuous personal and professional development.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 7+ years of experience providing executive-level support in a fast-paced technology environment, with a proven ability to exercise sound judgment and make effective decisions amid ambiguity and change.
- 7+ years’ experience supporting leaders in strategic planning, business operations, management consulting, or related functions within a technology environment.
- Superior attention to detail and high level of integrity and discretion in handling confidential information;
- Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
- Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements etc
- Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
- Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.)
- Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.
Desired:
Previous support roles within the High Tech industry ideally within Engineering or Product
- Understanding of business operating cadences and team requirements to align and maintain rhythms
- Prior experience with contract management and procurement processes
- Ability to conduct research, create reports or presentations
- Experience tracking T&E expenses to budget and understanding of headcount planning
- Strong written and verbal communication skills
- Ability to think outside the box and know when to pivot as needed
Location
This role will be remote, and based in USA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320.00- 132,900.00
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560.00- $140,700.00
- Based in the San Francisco Bay area, California: $125,040.00 - $156,300.00
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until 10/13/2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
