The posting
Assistant Community Manager (Vacancy/Compliance Focused)
Location: On-site | Harlem
Reports to: Community Manager
The US base salary range for this full-time position is $38.46 plus discretionary bonus
Property Overview:
Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings.
The property also includes:
- 52 surface parking spaces
- One outdoor refuse collection area
- Two basketball courts
- Open paved and landscaped areas
The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.
Role and Responsibilities Overview
POSITION SUMMARY
The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.
KEY RESPONSIBILITIES
Property Operations Support
- Assist the Community Manager with day-to-day operations, leasing, and resident relations
- Assist with move-in/move-out processing and unit turnover coordination
- Assist with property inspections and coordination of vendor and maintenance work
- Manage the property in the Community Manager's absence, including staff direction and issue resolution
Financial & Administrative Support
- Support rent collection, delinquency follow-up, and resident ledger accuracy
- Assist with preparation of financial and operational reports
- Maintain accurate resident files and administrative records
Compliance Support
- Support compliance documentation and recertification processes in partnership with the Compliance department
- Assist in maintaining audit-ready resident files
Resident Relations
- Respond to resident inquiries and service requests, escalating as needed
- Support resident engagement activities and communications
- Assist in resolving resident concerns professionally and promptly
QUALIFICATIONS & EXPERIENCE
- High school diploma required; some college coursework preferred
- 1-2 years of property management or related administrative experience
- Strong communication, organizational, and customer service skills
- Familiarity with property management software preferred
- Ability to work occasional evenings/weekends as needed
CORE COMPETENCIES
- Property administration and recordkeeping
- Resident service and communication
- Basic financial/ledger accuracy
- Time management and multi-tasking
- Team collaboration
SUPERVISORY RESPONSIBILITIES
No direct reports; this position does not carry standing supervisory responsibility, but may direct leasing or administrative staff when managing the property in the Community Manager's absence.
PHYSICAL DEMANDS, WORK ENVIRONMENT & TRAVEL
- Physical Demands: Requires extended periods of sitting and standing, computer use, and regular property walk-throughs including stairs; occasional lifting up to 25 lbs.
- Work Environment: On-site at the assigned property, including office, common areas, and unit interiors.
- Travel: Minimal; occasional travel for training.
Perks & Benefits
- We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
- Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
- Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
- 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
- Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
- Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
- Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
- Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
- Benefits offerings and employee contributions may vary by plan and are subject to change.
For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.
New York Pay Range
$38.46—$38.46 USD
