Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

SVP, IT Operations

twoharbors30 open roles

Where
446 Wrenplace Rd, Fort Mill, SC 29715, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSVP, IT Operationstwoharbors · 446 Wrenplace Rd, Fort Mill, SC 29715, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on twoharbors's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. twoharbors postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 5 days ago

twoharbors median: 20 days open

The posting

We are looking for an Experienced IT Operations Leader with expertise in supervising and operating the on-premises and cloud-based software solutions and infrastructure which includes enterprise job scheduling, batch processes, and availability of other key IT services, both internal facing and customer facing. This position also partners with technical and business teams to develop, manage, test and oversee all high availability and disaster recovery environments. The role is mainly a hands-on technical role who also manages a small team of operations personnel. Essential Duties & Responsibilities

Manages and monitors operational system performance across all information technologies including hardware, software, data platforms, processes, etc. Key owner of responding to and assisting in resolving IT incidents and outages/Major Incidents which include alerting, managing on-call rotations, communicating with business operations Oversee all points of service delivery including vendor payment oversight/account management, certificate management, service account management, etc. Manage the IT Operations team which acts as the first line of solutioning of all technical system outages, whether the issue is vendor or internally driven. Lead the team as the point of contact to coordinate and manage triage efforts and communication for major incidents Create, manage and operate using an established series of run books and standard operating procedures Lead as the owner of IT operational policies, procedures and practices Assist with the management and inventory of IT assets including hardware, vendor-provided platforms, networks, etc., critical to defining and operating services Manage using ITIL best practices and other frameworks appropriate to ensure best in class operations and the highest possible levels of service availability Act as a key leader and partner for IT change management while ensuring proper auditability Oversee, maintain and report periodic KPIs and SLAs of IT Operations and partner with IT leadership to ensure negative trends are addressed Implement and operate standard operating procedures for system maintenance Collaborate with technical support teams to address user and enterprise system issues Collaborate with line of business departments to align IT operations with business objectives Assist with managing IT service providers and vendors for services such as internet, cloud computing, and hardware maintenance Provide support for IT solutions that enhance mission-critical business operations. Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs.

Qualifications/Requirements

Proven experience as IT Operations Leader with attention to detail and a high sense of urgency Experience with system installation, configuration and analysis Thorough knowledge of networks, on-premises computing, in-house developed and vendor-developed software systems, and cloud computing‍ Strong leadership and communication skills to effectively manage a small team and properly engage technical and business partners as necessary ‍Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Ability to manage multiple projects and competing tactical issues and/or initiatives High problem-solving aptitude and expert knowledge in troubleshooting complex technical ecosystems

Education/Experience

Bachelor's or master's degree in IT or related technical field (i.e., Computer Science, Engineering) and/or 10+ years of IT Operations experience.

About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Company

RoundPoint Mortgage

Location

Fort Mill, SC, Minneapolis, MN, Coppell, TX

Employee Status

Regular

Travel

No

Telecommuter Position

No

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against twoharbors's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on twoharbors's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    twoharbors's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.