The posting
The Revenue Operations Coordinator provides day-to-day administrative and coordination support to the Senior Manager, Revenue Operations and the global Revenue Operations team across Client Expansion, Strategic Partnerships and Deal Desk activities. Keeps records, commercial paperwork, meetings and follow-up accurate and on time, working within established procedures and approved templates, and handles confidential information responsibly.
As a Platinum Sage Partner, TydeCo US and our partner entities TydeCo PTY LTD and TydeCo U PTY LTD specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey.
This position will report to the Senior Manager, Revenue Operations. This is a fully remote, South Africa-based position, with occasional travel as business needs require.
Key Responsibilities
Commercial and CRM administration
• Update assigned customer, partner, opportunity and activity records in HubSpot and approved trackers; flag missing or inconsistent information.
• Prepare SLA/RSA drafts, continuation and replenishment paperwork, signature requests and routine customer follow-ups using approved templates
• Help maintain SOW templates, configurator information and document registers as directed; organize versions, collect requested updates and assist with checking approved changes.
• Compile routine reports and status updates on Client Expansion, partnerships, Deal Desk requests and outstanding commercial actions.
Coordination and follow-through
• Schedule Revenue Operations, customer and partner meetings; prepare agendas and materials, capture notes, document decisions and follow up on assigned actions.
• Support partner onboarding and engagement activities, referral records, meeting arrangements and campaign follow-ups.
• Coordinate information and documents between Revenue Operations, Sales, Client Services, Finance and Marketing
• Track deadlines, missing information, delayed handoffs and recurring process issues; maintain an issues and action log and bring concerns to the Senior Manager.
Process and team support
• Maintain an issues and action log, tracking deadlines, missing information, delayed handoffs and recurring process issues for the Senior Manager
• Keep Revenue Operations procedures, checklists, workflow diagrams and the knowledge repository current, based on documents approved by process owners
• Assist with basic research, project trackers, reporting inputs and other day-to-day administrative tasks assigned to Revenue Operations.
Key Attributes
Communication: Communicates clearly and professionally with colleagues, customers and partners across time zones. Asks questions when needed and escalates issues promptly, exercising tact and diplomacy to maximize cooperation.
Project Management Duties: Manages multiple tasks with guidance, tracks deadlines and dependencies, and follows work through to completion.
Administrative Duties: Adheres to administrative deadlines (timesheet submittal, other general office duties) and is responsive to accounting and other administrative staff when called upon to provide information.
Business Development Duties: Supports revenue activities by keeping commercial records, paperwork and partner follow-ups accurate and timely.
Reporting and Supervision: Reports to the Senior Manager, Revenue Operations. Receives regular guidance and works within established procedures; work is reviewed as appropriate. No direct reports. Based remotely in South Africa, with flexibility for occasional meetings across global time zones and approved business travel.
Overtime: As the Employee earns above the BCEA earnings threshold, the BCEA’s overtime and most working-time provisions do not apply while this remains the case. The Labour Relations Act (LRA) refers where applicable. The FLSA does not apply
Requirements
Qualifications
• Approximately 1–2 years of experience in sales coordination, administration, CRM support or a comparable business support role; relevant early-career applicants may be considered.
• Working knowledge of Microsoft Word, Excel, Outlook and Teams; ability to learn HubSpot, Asana and other business systems.
• Strong written and verbal English communication, attention to detail, organization and dependable follow-through.
• Comfortable managing multiple tasks, asking questions when needed and working with colleagues across time zones.
Preferred Experience
• Exposure to proposals, service agreements, CRM records, electronic signatures or document-control processes.
• Experience in an ERP, software, professional-services or customer-facing administrative environment.
Benefits
Work Environment
This is a remote role, with occasional travel based on business and management needs. This is a full-time position that requires the ability to work a flexible and regular full-time schedule. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer.
About Us
Tydeco is an equal opportunity employer, along with our partner entities AWCape, Applico, and Lescault and Walderman Inc. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics.
We reserve the right to not fill this role
