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Open nowPosted 2 days ago

Deployment Engineer - ERP

tylertech230 open roles

Where
Yarmouth, ME, United States
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Your applicationOpen nowDeployment Engineer - ERPtylertech · Yarmouth, ME, United States

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Responsibilities

  • Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
  • Configure application, database, and web servers with Tyler and 3rd party software.
  • Provide technical overviews to clients regarding server configurations and software installation procedures.
  • Document results of service work performed for use by internal staff.
  • Position requires some travel for team engagements or client user groups.
  • Position requires Saturday coverage up to once a month based on customer requests.
  • Installs, configures and tests all components to the expected revisions and performance standards.
  • Provides high-level installation planning and consulting for existing clients.
  • Assists training staff on the installation procedures and processes.
  • Assists the Installation Analyst with developing consistent installation standards.
  • Provides high quality installation services to large and complex clients.
  • Work through complex technical issues with customers.
  • Manage and prioritize multiple and often conflicting tasks while working independently.
  • Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
  • Performs other duties as assigned.

Qualifications

  • BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
  • Experience administering and/or installing applications on Microsoft Windows Server.
  • Experience administering and/or installing Microsoft SQL Server.
  • A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
  • Demonstrated proficiency with installing and upgrading Tyler applications.
  • Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
  • Basic knowledge of server hardware and network configurations.
  • Strong analytical and problem solving skills.
  • Ability to self-manage projects and prioritize work.
  • Ability to communicate effectively with highly technical and non-technical individuals.
  • Must be able to contribute and work effectively within a collaborative team environment.
  • Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
  • Prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Demonstrate ability to maintain a positive, professional attitude.
  • Must have excellent customer service and client relationship building skills.
  • Strong attention to detail is needed.
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