The posting
Responsibilities
- Lead daily sales-floor activity, allocate resources around customer traffic and guide the team towards store and individual sales goals.
- Recruit and develop retail associates through product training, sales coaching, regular briefings and performance feedback.
- Deliver attentive customer service, resolve concerns and build lasting relationships with new, returning and key customers.
- Plan staff rosters and coordinate opening and closing routines to keep the store staffed and running smoothly.
- Turn sales results and customer insights into practical actions, using promotions, selling approaches and product displays to improve performance.
- Maintain store presentation, product displays, housekeeping and staff presentation in line with operating standards.
- Organise stock, protect inventory and other store assets, and work with the head-office team on inventory management.
- Share market observations and commercial feedback with head office while encouraging clear communication and a positive team culture.
Requirements
- At least five years of experience managing teams of five or more, with experience in a fast-paced retail environment.
- Practical experience with store operations, rostering, opening and closing routines, and staff coaching.
- Strong commercial judgement, organisation and communication skills, with the ability to learn quickly, prioritise tasks and lead colleagues positively.
- Available for rostered shifts, including evenings, weekends and public holidays.
Tyson Jay Management Pte Ltd | EA Licence No. 24C2479 Ivan Lim | EA Personnel Reg No. R1109856



