The posting
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Wealth Trust Services manages trust relationships within the Affluent Segment and is seeking a Trust Officer to manage trust and investment accounts. This role oversees a portfolio of fiduciary relationships in accordance with governing documents, applicable law, U.S. Bank policies and procedures, and corporate and regulatory requirements. Accounts may include revocable and irrevocable trusts, charitable and special needs trusts, estates, agencies, custodial accounts, IRAs, and other fiduciary or investment accounts.
This client-facing role requires fiduciary judgment, relationship management, and the ability to navigate administrative, legal, tax, operational, and service matters. As the primary contact for clients, beneficiaries, attorneys, advisors, and internal partners, the Trust Officer ensures each relationship is administered accurately, consistently, and in accordance with fiduciary obligations and client objectives.
Job Description
The Trust Officer interprets governing documents, evaluates discretionary requests, identifies and addresses fiduciary risks, coordinates specialized resources, and resolves administrative matters. The role requires judgment, clear communication, and the ability to balance client experience, administration and risk management. Working within a team-based service model, the Trust Officer partners with Portfolio Managers, Trust Associates, specialty asset teams, tax and legal professionals, operations teams, financial advisors, bankers, and other Wealth Management colleagues to deliver coordinated fiduciary solutions and consistent client experience.
The Trust Officer promotes relationship retention and growth by building client and beneficiary relationships, identifying opportunities to deepen existing relationships, supporting referrals and new business, participating in account acceptance and transition discussions, and delivering high-quality service throughout the client lifecycle. The role also requires accurate documentation, timely system updates, data integrity, adherence to established controls and procedures, and escalate appropriately.
Core Responsibilities
• Trust Administration: Manage assigned trust and investment accounts by following the trust documents, applicable laws, fiduciary standards, bank policies, and regulatory requirements. Review trust terms carefully, complete routine administrative tasks, and ask for guidance when a matter is complex or unclear. • Client and Beneficiary Service: Support positive relationships with clients and beneficiaries, communicate clearly and promptly, respond to routine questions and provide accurate information. • Complex Matters: Identify complex or sensitive issues and seek appropriate guidance when necessary. Work with the appropriate partners and clearly document the issue, actions taken, and outcome. • Risk and Compliance: Watch for possible risks or errors, report concerns promptly and keep clear and accurate records. • Client Retention and Growth: Provide reliable service that helps maintain client relationships. Listen for additional client needs, share possible opportunities with the appropriate team members, and support referrals and new business activities. • Teamwork and Coordination: Work with team members and other partners to meet client needs. Share information, and complete assigned tasks. • Records and System Updates: Keep account records accurate, complete, and up to date. Enter required information and complete reviews, requests, and correspondence promptly. • Team and Business Support: Take part in team meetings, share information about Wealth Trust Services, and work with partners across Wealth Management. Represent the team professionally in everyday interactions and at events.
The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required of employees assigned to this classification.
Required Qualifications • Bachelor's degree or equivalent combination of education and relevant experience. • Five or more years of experience in trust administration, fiduciary services, wealth management, estate administration, or a closely related field. • Demonstrated knowledge of fiduciary administration, governing-document interpretation, trust products and services, fiduciary risk, and applicable banking and regulatory responsibilities. • Ability to foster a high-performing client focused culture. • Demonstrated judgment and experience resolving client, beneficiary, administrative, operational, or risk matters through coordinated decision-making and clear documentation. • Solid written and verbal communication, collaboration, analytical, critical-thinking, problem-solving and relational skills.
Desired Qualifications • An advanced degree is preferred but not needed and may be considered towards years of experience.
- This individual should be working towards a Professional Designation such as a CTFA or a CFP.
- Working knowledge of fiduciary administration, trust and estate taxation, special needs trusts, fiduciary accounting, and related regulatory requirements.
- Experience supporting client retention, relationship growth, referrals, client service, presentations, and process or technology changes.
- Ability to build trust and work effectively with clients, beneficiaries, colleagues, leaders, attorneys, advisors, risk partners, and other stakeholders across the organization.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,280.00 - 120,120.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
