Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Merchant Expert COE Team Lead I

Uber763 open roles

Where
Türkiye, Istanbul, Türkiye
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMerchant Expert COE Team Lead IUber · Türkiye, Istanbul, Türkiye

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Uber's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Uber postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted today

Uber median: 21 days open

The posting

Job Description

About the role and team

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a COE Team Lead I, you are responsible for empowering the people who power our platform 24/7. This isn’t a passive management role—you are on the front lines of career-defining work, investing in the success of your agents and building the next wave of Uber leaders. You’ll navigate the high-stakes reality of a contact management center, ensuring our riders, drivers, and earners are well taken care of while carrying the weight of team performance and operational excellence.

The pace is intense and the stakes are high, but the impact is real. You’ll need to lead with clarity and heart, making hard calls under pressure and turning complex support logic into actionable guidance for your team. We are looking for resilient, resourceful leaders who thrive in challenge and are motivated by the opportunity to raise the bar for service and team dynamics every single day.

What you’ll do

  • Lead, coach, and motivate a team of specialists, moving with urgency to turn individual potential into high-performing collective results.
  • Drive accountability and results by guiding adherence to policies and managing performance metrics in a fast-moving, 24/7 environment.
  • Navigate tension and resolve complex escalations, knowing when to take ownership of a problem and when to influence cross-functional partners for a solution.
  • Identify patterns in team performance and service quality audits to build targeted coaching plans and drive progressive improvements.
  • Lead improvements on support logic and processes, simplifying the "messy" reality of operations to enhance both the agent and customer experience.
  • Execute root cause analysis on escalations and performance gaps, implementing action plans that prevent future friction.
  • Collaborate with Recruiting and HR partners to hire, onboard, and develop a diverse team aligned with Uber’s mindset and values.

Basic Qualifications

  • Proficiency in Turkish and English.
  • For Externals: At least 1 year of direct people management experience.
  • For Internals: At least 1 year of leadership or Subject Matter Expert (SME) experience.
  • Experience in a retail, hospitality, or customer service environment (contact center experience preferred).
  • Proficiency in Google Suite and basic project management skills.
  • Flexibility to work within a 24/7 environment, including nights, weekends, and holidays.

Preferred Qualifications

  • Proven ability to build trust and transparency across teams while managing conflicting priorities and stakeholder relationships.
  • Experience using data and audit results to drive measurable performance improvements and identify training opportunities.
  • High adaptability and a "go-get-it" attitude, with the ability to stay steady in a rapidly changing technical and operational landscape.
  • Strong systems thinking approach to simplify complex problems and improve overall operational efficiency.

About Us

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Uber's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Uber's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Uber's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.