The posting
Job Description
About the role and team
The Account Coordinator helps Uber’s GDP team deliver a consistent, high-quality experience for some of our largest and most strategic merchant partners. You’ll help expand store coverage, guide new locations through onboarding, equip operators to succeed on the platform, and bring valuable inactive locations back online.
Working closely with brand headquarters, store operators, Account Managers, Franchise Account Managers, and Customer Success Managers, you’ll turn partner priorities into practical actions that improve merchant engagement and marketplace performance.
We’re looking for someone resourceful, curious, and comfortable taking ownership in a fast-changing environment. You can build trust with partners, confidently host a webinar, use data to understand what needs attention, and explain how your work contributes to business results. You’re also eager to use AI and automation to simplify repetitive work and make effective processes scale.
What You’ll Do
- Expand store coverage. Identify and help close gaps in brand and country coverage. Work with brand headquarters to onboard missing corporate stores and partner with Franchise Account Managers to bring franchise locations onto Uber.
- Own onboarding execution. Submit and maintain store lists, coordinate onboarding requirements, and serve as a consistent point of contact for operators. Track progress, resolve blockers, and help locations launch successfully.
- Strengthen early store performance. Monitor recently onboarded locations, identify signs of low engagement or operational friction, and intervene early to help stores build sustained activity.
- Educate and engage operators at scale. Identify knowledge gaps and create practical merchant-facing guides, communications, and training materials. Host webinars, seminars, and Q&A sessions that help operators confidently use Uber’s tools and apply best practices.
- Prevent churn and reactivate stores. Prioritize valuable locations that have gone offline or experienced declining activity, diagnose the causes, and work with operators to restore performance. Identify recurring issues and scale successful fixes across brands.
- Support ads and offers execution. Set up and upload ads and offers when dedicated advertising operations support is unavailable, working with account teams to ensure accurate and timely execution.
- Turn insights into action. Use dashboards and Google Sheets to track coverage, onboarding, early store performance, and churn. Prioritize work based on business impact and measure whether interventions improve results.
- Build strong working relationships. Engage brand headquarters and store operators, collaborate across commercial and operational teams, and communicate progress, risks, and next steps clearly. Coordinate the right support to resolve partner issues.
- Improve processes with AI and automation. Identify repetitive tasks and use approved tools to streamline tracking, reporting, follow-ups, and content creation while maintaining accuracy and quality.
Basic Qualifications
- A bachelor’s degree or equivalent practical experience.
- 1–2 years of professional experience in account coordination, merchant operations, customer success, sales support, or a related role.
- Experience managing external partner relationships and collaborating across teams.
- Strong written and verbal communication skills, including the ability to present information clearly and facilitate group discussions.
- Proficiency in Google Sheets, with the ability to organize, manipulate, and analyze data.
- Strong organizational and problem-solving skills, with the ability to manage competing priorities and follow through independently.
- A resourceful, proactive approach to solving ambiguous problems and adapting to changing priorities.
Preferred Qualifications
- Experience in a B2B, e-commerce, food delivery, or marketplace business, with an understanding of how store availability, operator engagement, and operational performance affect growth.
- Experience supporting merchant onboarding, early lifecycle performance, retention, or reactivation.
- Experience hosting webinars, delivering training, or creating enablement materials for external audiences.
- Experience using AI tools or automation to improve recurring workflows.
- Strong business judgment and the ability to connect day-to-day actions to measurable partner and marketplace outcomes.
- Familiarity with digital advertising, promotional offers, or merchant platform tools.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
