The posting
Job Description
About the role
We are seeking an experienced Senior HR Business Partner to join our People team in San Francisco, CA, supporting our Customer Advocacy and Solutions organization.
In this strategic role, you will partner directly with senior leadership during a pivotal phase of growth and evolution. As Customer Advocacy and Solutions transforms from a cost center into a core value-driver for the business, you will serve as a trusted advisor, executive coach, and key driver of organizational strategy.
What you’ll do
- Serve as a Strategic Business Partner: Collaborate with leadership teams to shape and implement organizational strategies that support business goals, team effectiveness, and long-term talent planning, while ensuring consistency with global P&P initiatives.
- Be a Trusted Advisor: Build strong relationships with leaders and offer strategic counsel grounded in business insight and people expertise; coach leaders to be effective in how they lead their business, their team and themselves
- Drive transformation: The Customer Advocacy Solutions team is going through a fundamental transformation from cost center to value driver. Collaborate with business leaders to identify change opportunities, operationalize plans to effect behavior change.
- Lead initiatives that impact Organizational Effectiveness: Continuously assess organizational design, team structures, governance, and external trends to identify opportunities for improved efficiency, then lead initiatives that support scalable and agile growth.
- HR Process Navigation & Advocacy: Navigate complex, matrixed environments by using strong collaboration and influencing skills; leverage Uber’s HR philosophy, tools, and systems to influence program adoption, drive behavioral change, and ensure people strategies are executed effectively.
- Culture Champion: Serve as a steward of Uber’s values by actively promoting the mindsets, behaviors, and actions that shape and sustain the company’s unique culture and global impact.
Basic Qualifications
- Minimum 12+ years relevant professional experience
- Bachelors Degree
- Strong knowledge of HR best practices, including talent management, change mgmt, and performance management.
- Proven experience in working in fast paced, matrixed environment
- Excellent communication, interpersonal, and relationship-building skills.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively and influence at all levels of the organization
Preferred Qualifications
- Deep business acumen to understand, anticipate, and solve business needs
- A track record of providing HR consultation to senior leadership in large scale, Customer support and solutions business.
- Understanding of and appreciation for how fast AI is transforming the customer support landscape.
- Excellent influencing skills at all levels in the organization and demonstrated success in a fast-paced, ever-changing environment
- Competence in making timely, principles-based decisions, using judgment to weigh multiple inputs and effectively managing tradeoffs, gaining alignment with stakeholders
- Solid understanding of global HR programs including compensation, performance management, organizational structure, and leadership development
- Strong analytical capabilities or prior experience working in analytical functions like compensation or people analytics
- Understanding of various employment laws and their impact on HR matters
- Demonstrated ability to partner within and outside of HR
- Unquestioned integrity with assertiveness, presence, and confidence
- High EQ, personal maturity, cultural awareness and compassion
- Strong written and verbal communication skills and presentation skills
Responsibilities
For San Francisco, CA-based roles: The base salary range for this role is USD $195,000 per year - USD $217,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
