The posting
Job Description
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO Employer.
Provides clinical oversite and support for hospital patient throughput related to the inpatient discharge process. Monitors patients for discharge readiness and appropriateness to wait for ride home in Discharge Hospitality Center. Completes Discharge paperwork in Electronic Medical Record. Removes medical devices such as IVs and telemetry monitoring equipment and completes education with patients on inpatient units. Collaborates with Case Managers, Physicians, direct care Nurses and other care providers to ensure patient safety and understanding of discharge instructions and times. Proactively identifies potential barriers to throughput and discharge. Facilitates and conducts post-discharge outreach communications with UC Health patients, ensuring appropriate follow- up actions are taken to meet the identified needs of the patient/family. Provides education and guidance related to patient questions and health needs.
Responsibilities
Collaborative Communication/Facilitation/Coordination:
• Utilizes various collaborative and open communication methods to provide care teams and patient updated information on throughput needs. Involve the patient’s bedside nurse in communications related to the status of the patient’s discharge or movement through the system.
• Collaborates with House Supervisor and Capacity Management to facilitate priority areas of discharge and throughput to prioritize work of the day.
• Review future scheduled admissions and procedural volumes to develop and plan for future capacity throughput. Develop strategies and tactics to minimize bottlenecks and patient delays.
• Facilitates Care Progression through proactive participation in reviewing patients medically ready for discharge and removing barriers to care progression to a safe and appropriate discharge.
• Prioritizes and expedites patient exams, test interpretations, therapy assessments, and other services needed to facilitate a safe and timely patient discharge.
• Ensure patient’s physical readiness for discharge by removing patient’s IV or telemetry equipment, checking for prescriptions and transportation arrangements, providing education as needed, reviewing the discharge instructions, and asking if there are any concerns or questions that haven’t already been addressed. •
• Performs outreach communications with post-discharge patients and follows up on all concerns and issues raised during the interaction.
• Receive, triage, and respond to telephone calls (or email, text, or other communication method) from patients and family members. Outbound calls for patients discharged from designated UC Health services/facilities.
Assessment/Planning/ Data analysis/Performance Improvement:
• Analyzes and interprets data provided through Epic.
• Creates and revises plan for patient throughput based on information provided by the patient’s care team.
• Track and Trend avoidable throughput delays and provides commentary and analysis as requested.
• Works with medical service line representatives and management to develop protocols and procedures to increase throughput efficiency while maintaining patient safety.
• Participates in performance improvement activities related to capacity management, care progression, discharge planning, and post-discharge outreach to increase both internal and external customer satisfaction.
Professionalism/ Leadership:
• Demonstrates professional leadership competencies. Promotes teamwork and patient centered approaches in daily work. Follows UC Health PRIIDE Values at all times.
PATIENT POPULATION - (CLINICAL ONLY):
• Utilizes the Nursing Process (Assess-Plan-Implement-Evaluate) and Medical Record review to ensure appropriate clinical care can be provided and to support discharge and throughput and post-discharge outreach follow up.
• Collaborates with physicians and providers to facilitate discharge while ensuring patient safety. Offer suggestions and assist with activities that improve patient throughput.
• Identifies and responds appropriately to different needs resulting from, unique psychological or physiological needs or those associated with religious / cultural norms. • Engages in population appropriate communication. • Recognizes and responds appropriately to patients/families with behavioral health problems.
Qualifications
Minimum Required: Associates Degree - Nursing. Preferred: Bachelor's Degree. | Ohio- Active License for Registered Nurse. | 3 to 5 years of experience acute care inpatient hospital setting.
