The posting
Overview
To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing. Qualifications
Minimum Education and Experience Requirements
- High school diploma or equivalent required.
- At least one year of experience in financial services, business operations, physician office settings, or customer service required.
- Two years of business, financial, or physician practice experience preferred.
- An associate degree or equivalent college coursework may substitute for the required one year of experience.
- Knowledge and experience validating patient demographics and insurance information required.
- Familiarity with CPT and diagnosis coding preferred.
- Excellent customer service, interpersonal, and telephone communication skills required.
- Ability to collect patient payments professionally and courteously.
- Strong organizational skills with the ability to multitask, prioritize responsibilities, and demonstrate initiative.
- Strong problem-solving skills and the ability to work effectively as part of a team are essential.
Motor Vehicle Operator Designation
None required.
Licensure/Certification/Registration
None required.



