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Open nowPosted 115 days ago

Patient Service Rep | PSRs | Days | Full-Time

UF Health1,535 open roles

Where
Jacksonville, Florida, United States
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Your applicationOpen nowPatient Service Rep | PSRs | Days | Full-TimeUF Health · Jacksonville, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UF Health's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. UF Health postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 115 days ago

UF Health median: 1 days open

The posting

Overview

Description:

Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account.

Responsibilities

Job Requirement:

Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities.

Facilitate to a resolution patient complaint regarding billing. Communicate key issues to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed.

Verify insurance eligibility, load the payor plans if not past timely filing, and file claims for payment

Review and interpret electronic remits and EOB's to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR

Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested.

Review Attorney requests for HIPAA compliance and provide the requested billing records.

Assist patients with meeting their Medicaid share of cost and file claims if eligibility has been updated.

Review and correct self-pay discounts or package pricing discounts when needed.

Review and facilitate the processing of insurance and patient credits for refund.

Qualifications

Qualification:

Experience Requirements

2 years Physician Medical billing, including follow-up -preferred 2 years Customer service - preferred 1 year Microsoft Office (Outlook, Word, Excel) preferred Up to 1-year Written Communication preferred Up to 1-year Epic Medical Billing software preferred

Education:

High School Diploma or GED equivalent required

Additional Duties:

Additional duties as assigned may vary

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

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