The posting
The Account Director is responsible for the total performance of facility services of the account. This includes, but is not limited to, achieving/exceeding client expectations, managing budgets, maintaining and improving employee morale, retention and productivity. This position will help develop and execute strategic direction and be accountable for implementation of a world class operation delivering 5 Star Level of Excellence. This position is considered an advanced management position and will oversee, manage and direct all services for the account.
Job Responsibilities:
- Support and manage all shifts management and supervisory team and developing standardized site management procedures, carry out all necessary training and provide support for site managers.
- Liaising with the client's site team (facilities management team, vendors, various department heads), to ascertain deadlines, work requests, support and resource needs, VIP events, cost and quality objectives, and organize site resources and equipment accordingly.
- Have a clear understanding of the bid and contract documents.
- Have experience and understanding working with union and non-unionized hourly workforce.
- Develop, track and manage a periodic cleaning and/or maintenance schedule on an annual basis.
- Act as the community steward for the facility and engage frequently with key stakeholders for communication and alignment.
- Be a "change agent" and ability to demonstrate in transforming culture and program with employees.
- Working closely with the QA resources; develop, track, update and report on the site quality control and assurance system.
- Working closely with the Safety Management Department; develop, track, update and report on the enforcement of site safety procedures.
- Experience working with inspection software reporting tools.
- Attending all required external and internal meetings.
- Provide all required internal and external site reports.
- Lead, develop and motivate the site teams to meet the common company and project goals.
- Share in the day-to-day responsibility for implementing the affirmative action program which includes, but is not limited to, responding to AA/EEO inquiries/investigations and participating in recruitment efforts.
- Planning, organizing and directing team members to ensure the highest degree of client satisfaction.
- Ensure compliance with health and safety standards and industry codes (e.g. OSHA) as well as all Federal, State and Local laws.
- Implement best practice processes to increase efficiency and manage contractor and vendor relationships.
- Manage and review service contracts to ensure facility management needs are being met.
- Plan and monitor appropriate staffing levels.
- Determine and maintain the department work schedule.
- Ensure efficient utilization of staff.
- Prepare and track labor and expense budget.
- Monitor expenses and payments.
- Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases.
- Develop and implement cost reduction initiatives.
- Ensure proper security practices are being carried out at the facility.
Key Interactions:
- Engage with all leaders and stakeholders.
- Engage with all employees.
- Engage with client and vendors.
Supervisory Responsibilities:
- Lead the operations team with a strategic focus on accuracy, compliance and excellence of service.
- Mentor and develop staff, emphasizing skills in management and customer service.
Requirements (Knowledge, Abilities, Skills, and Education and/or Experience:
- Diploma, Degree or Post Graduate qualification in Management, Facility Management, Project Management or other service related subject.
- Be fluent in Microsoft Office Word, Excel and with an aptitude to learn any other required programs.
- Minimum of 3 to 6 years overall experience in facility site management.
- Working knowledge of principles and practices of project management.
- The ability to anticipate needs, change goals and direction quickly and multitask.
- Working knowledge of principles and practices of business administration and the ability to maintain a budget.
- Highly self-motivated with sound judgement as it relates to decision making skills and ability.
- Proven ability to efficiently and professionally interact will all levels of management, guests, associates, clientele both inside and outside of the organization.
- Strong organizational and interpersonal skills.
- Excellent written and verbal communication skills.
- Must be highly adaptable and flexible in working nights, weekends and holidays.
Working Conditions and/or Physical Requirements
- Operational site-based role.
- Ability to lift up to 45 pounds.
- Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, and walking.
About UG2:
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.
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