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Open nowPosted 193 days ago

Planner / Scheduler

UG2137 open roles

Where
San Francisco, CA, USA
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Your applicationOpen nowPlanner / SchedulerUG2 · San Francisco, CA, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 193 days ago

The posting

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facilities services work management and administrative functions.

Job Responsibilities:

  • Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
  • Develops daily dispatch and efficient work planning tools for the facilities services team.
  • Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
  • Contacts vendors and schedules subcontractor support of work as needed.
  • Monitors escalations and repeat service calls and alerts management to various patterns of work.
  • Generates corrective and preventative work requests in the computerized maintenance management system.
  • Takes tenant calls and processes work request to facilities technicians including: Manage workflow and escalation process to ensure service level agreements (SLA) are met Report periodically on work order volumes, turn-around times, and measure productivity of workforce. Code and process facilities department invoices. Communicate work orders to technicians and resolve scheduling issues. Follows-up with requestors about work request status, expected completion and any delays. Surveys customers for satisfaction and quality auditing.
  • Generate various standardized weekly reporting such as open and closed work order status and completion reporting. Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site. Assist with quality inspections and occasional work order follow-up.
  • Support work management training and continuous improvement.
  • Provides administrative support to Program Director.
  • Other duties as assigned.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

  • Associates degree, high school diploma or general education degree (GED) required.
  • Minimum of two years related experience in facilities operation and maintenance.

Preferred Qualifications:

  • Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to internal departments.

Working Conditions and/or Physical Requirements

  • The noise level in the work environment is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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