The posting
Job Description
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.
Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.
The Role:
Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy
Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.
Reporting to the Development Planning Regional Technical Lead, the Regional Planning Analyst will be responsible for further developing and managing Uisce Éireann’s role as a prescribed body with respect to Development Management including; responding to development management issues on behalf of Uisce Éireann, responding to An Coimisiún Pleanála in relation to non-section 34 applications and appeals, and working with the wider Connections and Developer Services Team in relation to new connections enquires.
Main Duties and Responsibilities:
- Fulfil Uisce Éireann’s (UÉ) statutory obligations under the Planning and Dev Act 2000 for development related planning applications.
- Support end-to-end case management of connection and developer services related statutory planning cases for the associated region.
- Provide planning input for Pre-Connection Enquiries, Connection Applications, Diversions, where required across Uisce Éireann’s operational regions.
- Complete technical planning assessments for EIAR Scoping requests, Section 34, Large Scale Residential Developments, Strategic Infrastructure Developments, Part 8 Planning review and any other development related planning within statutory deadlines.
- Receive and carry out desktop assessments of planning referrals along with attached supporting documentation.
- Maintain and develop Uisce Éireann ’s relationship with Planning Authorities nationally
- Support the review, further development and over-seeing of the implementation of the protocols currently being operated by Capita in relation to planning referrals
- Raise risks and issues as appropriate to the Development Planning Regional Technical Lead
- Ensure that databases are maintained and are fit for purpose
- Contribute to achieving the objectives and targets of the Customer Operations Function
- Coordinate tasks and schedules as appropriate
- Participate in ongoing projects as required
- Keeping up to date with best practice
General Duties and Responsibilities
- Collaboration with key internal stakeholders across the Uisce Éireann business
- Responsible for promoting and delivering health and safety commitments across Uisce Éireann and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
- Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
- Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
- Other duties as required
Knowledge, Skills and Experience:
- Relevant third level qualification and or planning/engineering accreditation is desirable
- A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience
- Experience of working within the areas of environment & planning is desirable
- Experience working within a team, with strong people, change management and conflict resolution skills
- Ability to maintain effective partnerships with key stakeholders internally and externally
- Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
- Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team
- Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions
- Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
- Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job
- Experience in taking ownership of safety responsibility and contributing to continuous improvement initiatives
The closing date for receipt of applications for this vacancy is 11th November 2026.
Please note that applications submitted after this closing date will not be accepted.
*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.
Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.
The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.
Uisce Éireann is an equal opportunities employer.
We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability
