The posting
SUMMARY The Middle Office Assistant Manager, Service Delivery is responsible for direct oversight of the day-to-day operations and supervision of direct reports in support of Service Delivery clients. The primary responsibility is to ensure daily deliverables are met accurately and timely, to ensure client requirements are met and the operation team provides top tier client service. The Assistant Manager is responsible for balancing oversight of the daily operational supervisor while executing on the tactical development of staff, processes, services and product offerings. KEY ACCOUNTABILITIES Service Delivery – Operations
Monitors staff performance to ensure daily, weekly, monthly deadlines are met Monitors client trading activity to ensure completeness of daily tasks Ensures staff adherence to operational controls and processes Document processes for daily use by staff and training of new hires Ensures proper training of staff on new and existing processes Provides oversight of tasks to complete set up to onboard new clients and new accounts Maintains expertise knowledge of trade services operating model, including comprehensive understanding of support systems, external and internal Manages escalations by staff or client service inquiries for clients and internal business units Directs activity of staff and provides processing support of day-to-day operations
Department Management
Ensures staff adherence to Key Performance Indicators (KPI), Client Service Guides and internal service level requirements Ensures staff adheres to team policies and procedures Identifies and recommends process and product improvements Manages resources for user acceptance testing and implementation of internal or external product changes Provides support to independent SOC1 & GIPS audits as applicable to Service Delivery Executes on business continuity plans for the team as needed Assist with defining and onboarding new services, vendor products, and/or internal systems
Personnel Management
Develops direct reports through one-on-one meetings, performance reviews, and career development discussions, if applicable conducts disciplinary actions Assist direct reports with goals in alignment with department and company goals Responsible for adequate staffing resources to meet existing needs and future growth Ensures staff is following company policies and procedures
May perform other duties as required and assigned. EDUCATION AND EXPERIENCE
Bachelor's degree in finance, business management, or related field 3+ years of experience in Accounting, Middle and/or Backoffice operations Experience supervising people a plus
Equivalent education and experience will be considered. SKILLS AND ABILITIES
Ability to communicate and interact professionally and effectively through written and oral communication with internal and external parties Ability to work in a fast-paced environment, remain organized and effectively transition between competing priorities, management of staff, and client or senior management requests Ability to successfully delegate and assign work to staff Ability to apply analytical reasoning and insightful analysis to decision making and problem resolution Ability to work both independently and collaboratively Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook; In-depth functional and industry knowledge of middle or back-office operations Knowledge of Industry Products: FIS InvestOne, Bloomberg, Order Management Systems and familiarity with financial markets and instruments, including alternative instruments is a plus Proficient Project management skills Developed management and leadership skills
PHYSICAL AND OTHER REQUIREMENTS
At times, as business needs arise, associates are required and agree to work beyond their normal workday or work week to fulfill the accountabilities required for their job. The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
The associate is regularly required to sit and stand. The associate must occasionally lift and/or move up to 10lbs. Specific vision abilities are required within this position.
Occasional travel (approximately 10% or less) may be required in this position. Reasonable accommodation may be made to enable associates to perform the essential functions.
