Outbound Scheduling Assistant

UMRF Ventures provides students with meaningful professional experience through hands‑on work, leadership development, and career preparation. Our student employees balance academic success with high‑quality, professional work.

Job Title: Outbound Scheduling Assistant

Department/Group: Ting – Care Department

Reports to: Manager Customer Operations & Project Management

Classification: Part-time (hourly) non-exempt or Full-time (hourly) non-exempt

Role and Responsibilities

As an Outbound Scheduling Assistant, you are the first point of contact for new Ting customers awaiting installation. You will work from a prioritized list of customers who have already contacted Ting to activate service, ensuring a seamless and efficient scheduling experience. Your role is critical in delivering a positive first impression and minimizing delays in service activation.

Key Responsibilities

• Respond to outbound scheduling tasks by calling from an identified list of customers awaiting install; handle inbound queue work only as triaged.

• Confirm customer details, present optimal time windows, and book installation appointments on first contact whenever possible.

• Execute timely follow-ups via call, text, and email to close the loop if appointments cannot be booked immediately.

• Log clear notes, next steps, and outcomes in CRM systems to ensure status visibility for other team members.

• Set clear expectations for customers regarding preparation, access, and time windows; send appointment confirmations.

• Maintain record hygiene with accurate data entry, stamped next actions/dates, and standardized notes.

• Meet weekly performance targets for activity.

• Ensure follow-ups are completed within 72 hours and maintain a low no-show/reschedule rate.

• Deliver a high-quality customer experience.

Competencies

• Communication skills

• Written and verbal

• Updates statuses without reminders

• Drive for results

• Customer focus

• Interpersonal Savvy

• Active listening

• Empathy

• Composure

• Conflict Management

• Problem solving

• Attention to detail

• Organization

• Multitasking

• Learning on the fly

• Integrity and Trust

• Technical knowledge and learning

• Basic understanding of scheduling and customer account management

• Comfort with basic device and networking and connectivity support

• Closer’s mindset—comfortable asking for appointments and overcoming objections

• Excellent typing skills

• Technical knowledge of Mac operating system and Google Suite applications

Qualifications and Education Requirements

• Prior experience in telecommunications, ISP, or customer service highly preferred

• Bilingual (English/Spanish) is a plus