The posting
Deadline for Applications
November 25, 2026
Hardship Level (not applicable for home-based)
D
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS IICA1
Target Start Date
2027-01-01
Terms of Reference
***Position type: Affiliate Workforce; UNOPS – Individual Contractor Agreement (ICA)***
Bangladesh is not a signatory to the 1951 Refugee Convention or its 1967 Protocol, and the Government does not recognize the Rohingya as refugees, referring to them as “Forcibly Displaced Myanmar Nationals.” The country hosts [FIGURE TBC] registered stateless Rohingya refugees across 34 camps in Ukhia, Teknaf and Bhasan Char, including [FIGURE TBC] refugees who fled the renewed fighting in Myanmar from late 2023 onwards. The population is administratively segmented into three de-facto status tiers and across numerous administrative boundaries, each with its own Camp-in-Charge (CiC) authorization and certification requirements.
Registration in Bangladesh is a joint Government of Bangladesh – UNHCR continuous procedure and is the foundational identity registry of the response: it is the only reliable record of Rohingya identity and the basis on which eligibility for assistance, protection and services across the response is determined. Errors in registration therefore directly affect refugees’ access to assistance, protection and services. Given the statelessness of the population — whose refugee claim rests on the systematic eradication of their citizenship, legal status and recorded identity — maintaining the integrity, accuracy and credibility of this registration requires specialized knowledge of stateless registration.
The operating environment has changed substantially and continues to evolve, expanding the responsibilities carried by the registration function. Key drivers include the implementation of the Refugee Coordination Model and UNHCR’s formalized accountability within it; the roll-out of WFP’s Targeting and Prioritization Exercise (TPE), which relies on and places new strain on registration data and processes; the shift towards an Integrated Analytics-Driven Population Strategy (IAPS) that absorbs verification into routine, data-driven operations; the improved joint data processing with Government counterparts and associated KYC use cases; and a major effort to simplify, harmonize and make data-driven the registration procedures and SOPs across seven registration sites.
These changes require a new registration structure across all sites. During its set-up and implementation, the new structure needs dedicated capacity building, coaching and oversight of the registration team, so that harmonized procedures are embedded consistently, integrity is maintained and team skills are developed across sites. The position provides this support throughout the transition and the convergence of new operational demands.
Reporting to the Registration and Identity Management Officer within DIMA, the incumbent will support the management, oversight and harmonization of the joint GoB–UNHCR registration procedures, decision-making and related activities across all registration sites in Ukhia, Teknaf and Bhasan Char. The position covers all sites and requires regular travel across them, including to Bhasan Char. The incumbent will contribute to developing and implementing the operation’s registration strategy in line with overall protection objectives and the joint role with the Government, and will support the transition to simplified, harmonized and data-driven registration.
Specifically, the incumbent will:
Support the registration team across the sites with all relevant activities — including capacity building, on the job training, SOP harmonization, data-driven processing and oversight — while roving regularly across registration sites.
Participate in and accelerate activities aimed at simplifying access to registration, integrating processes, and delivering registration services in a refugee-centred manner.
Maintain effective site-level working relationships with Camp-in-Charge (CiC) officials in the context of the joint continuous registration procedure, in support of the Registration and Identity Management Officer. Engagement with the RRRC and other Government counterparts remains with the Registration and Identity Management Officer and the DIMA Coordinator.
Support proGres data quality and the wider use of PRIMES tools (including RApp, GDT, BIMS, PRIMES Forms) and the implementation of new tools such as kiosks and the digital gateway.
Support the integrity team as a deputy focal point on registration-related integrity and fraud-mitigation matters.
Support, in all sites, the shift towards a data-driven whole-camp approach, including documentation renewal and the absorption of a population verification into routine, data-driven operations, under the broader DIMA Strategy.
Support the digitization of civil documentation and vital events at registration sites.
Work closely with the DIMA Operational Data Management team on data quality and the roll-out of kiosks and the Digital Gateway, with the Information Management team, and with protection units and partners as relevant.
In line with the DIMA registration structure, the position carries a dedicated roving role across all sites, comprising:
Process flow implementation and harmonization;
SOPs harmonization and implementation;
Capacity building and on-the-job training;
Integrity and fraud mitigation.
***Desired Candidate Profile***
Given the complexity and sensitivity of this operation, the desired candidate profile places particular weight on directly relevant operational and technical experience. To be successful in this role the candidate should have:
3–5 years of professional experience in Registration and Identity Management in refugee contexts, with demonstrated experience in stateless registration and in camp settings.
Direct experience in large, protracted and complex refugee responses where registration is a joint procedure with the hosting Government — experience in comparable operational settings, and familiarity with the specific complexities of the Bangladesh / Cox’s Bazar Rohingya operation, is a strong asset given the steep contextual learning curve and the sensitivity of the stateless caseload.
Strong knowledge and understanding of registration and identity management, including experience coordinating partner work and refugee volunteers on registration procedures, and advanced knowledge of UNHCR’s registration policies and of the PRIMES ecosystem (proGres, BIMS, RApp, GDT, PRIMES Forms).
Proven experience in work with Government counterparts in the context of joint registration procedures.
Strong drafting skills, with proven experience in drafting, articulating and/or simplifying standard operating procedures and guidance and ensuring their consistent application.
Demonstrated experience in capacity building, coaching and on-the-job training of large, multi-contract registration teams
Experience with population Verification exercises
Experience with registration integrity and fraud-mitigation measures.
Experience in Hardship duty stations
Standard Job Description
Associate Registration and Identity Management Officer
Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR's forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of forcibly displaced and stateless personsin State systems and their increased access to services.
The Associate Registration and Identity Management Officer (ARIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR's registration and identity management-related activities in the region/ country. S/he may receive functional guidance from the Data Service, Headquarters.
The incumbent assists in the implementation of identity management including registration/enrolment-related activities. S/he will support the operationalization of registration, identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. The incumbent will also ensure that identity management practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.
The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of forcibly displaced and stateless persons to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The position will also contribute to ensuring that there is reliable data and analysis relating to forcibly displaced and stateless persons'registration, identity management and digital identification at global, regional and country levels (as appropriate) including for strategy development and monitoring and evaluation.
The ARIMO supports field operations with alignment of registration, identity management, digital identity and case management standard operating procedures to global refugee registration and identity management system applications.
When posted to a country operation, the incumbent coordinates registration operations in the Field under the technical guidance of Registration and Digital Identity staff in Bureaux and the Global Data Service in order to promote regional and global consistency in registration, identity management and digital identity. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties - Assist in the implementation of registration, enrolment and digital identity strategies, for forcibly displaced and stateless populations in compliance with global and regional protection and inclusion objectives and priorities, ensuring that relevant standards are met, and appropriate methodologies and technologies are implemented. - Provide technical support to staff on planned registration and digital identity management activities. - Contribute to the development and dissemination of operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Global Data Service in Headquarters. - Design appropriate procedures and systems for assurance of quality registration data and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud. - Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required. - Assist the country team to establish and strengthen internal digital identity, registration and identity management capacity and/or that of government counterparts to manage registration and maintain population data. - Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration and identity management activities in the region/ country. - Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that forcibly displaced and stateless persons' identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services. - Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs. - Support the operationalization and negotiation with government and UN partners related to interoperability of external digital identification systems with UNHCR refugee registration and identity management systems. - Liaise and actively engage with government, humanitarian and development actors, and the private sector to promote the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. - Support the collection of reliable data and the availability of effective analysis relating to forcibly displaced and stateless persons' registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation. - Monitor, document and report on registration and identity management activities at the regional/ country level, and report on the impact of support interventions to the management of operations.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.
Minimum Qualifications Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education Law; Development Social Sciences; Information Technology, with focus on Database Development, Data Management and Analysis; Demography; Geography; Political Science; Business Administration; Humanities; Statistics; or other relevant field.
Certificates and/or Licenses Training on Emergency Registration Operations Data Management Learning Program (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience Essential Understanding of the principles and concepts of international protection and UNHCR, including UNHCR's registration and identity management guidance. Desirable Technical expertise in registration, digital identity or biometric management systems. Experience with UNHCR's PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Understanding of civil registration, national identity management or digital identification systems (including population registries) and digital identity technical standards. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Experience of devising data collection and analysis. Experience working with partners, including host and donor Governments, humanitarian and development partners.
Functional Skills DM-Data Management RG-Civil Registration data collection/processing PR-Individual Case Management PR-Protection-related guidelines, standards and indicators DM-Data collection methodologies (Functional Skills marked with an asterisk* are essential)
Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
,
,
Desired Languages
,
,
Additional Qualifications
Skills
DM-Data collection methodologies, DM-Data Management, PR-Individual Case Management, PR-Protection-related guidelines, standards and indicators, RG-Civil Registration data collection/processing
Education
Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Law, Bachelor of Arts: Social Science
Certifications
Emergency Registration - Other, HCR Operational Data Management Learning Program - UNHCR
Work Experience
Other information
This position doesn't require a functional clearance
Remote
No
