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Open nowPosted 6 days ago

WFH - Bilingual Customer Service Representative (English and Spanish)

Unifin Inc10 open roles

Where
guatemala, Remote
Work mode
Remote
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Your applicationOpen nowWFH - Bilingual Customer Service Representative (English and Spanish)Unifin Inc · guatemala, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unifin Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 6 days ago

The posting

About Us

At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Service Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities:

  • Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
  • Assist customers with payments, renewals, cancellations, and other policy- related needs.
  • Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
  • Provide accurate information regarding company products, services, and policies.
  • Document customer interactions and maintain detailed records.
  • Collaborate with team members to achieve departmental goals and service standards.
  • Maintain high levels of customer satisfaction in very interaction.

Qualifications:

  • Bilingual (Spanish/English) strongly preferred.
  • At least 2 years or more Customer Service Experience (BPO setup)
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with the ability to remain calm in difficult situations.
  • Customer service experience required, insurance industry experience is a plus.
  • Good organizational skills.
  • Team-oriented, dependable, and professional.
  • Ready for full time position and flexible to shifting schedule.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Unifin Inc's form

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  4. Every reply, sorted

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  • Who got the interview, and who heard nothing

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