The posting
Job Title: UFS CX Regional Hub Business Analyst
Job Location: Bangalore/Mumbai, India
Function: Customer Experience / Regional HUB Terms & Conditions: Full-time, permanent. Applicants must have the right to work in India.
About Unilever:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
ABOUT UFS
Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US
Unilever Food Solutions is an independent Global Business Unit, which is the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.
UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.
UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions.
It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of your own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.”
You will explore new opportunities, big and small, that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles.
At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture of psychological safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.
JOB PURPOSE
As the Business Analyst within the UFS CX Regional Hub, you will play a critical role in driving market solution adoption and enabling data-driven decision-making across the region. Your primary responsibility will be to translate business needs into actionable insights, ensuring that global and regional digital solutions are effectively deployed and utilized by markets. You will partner with cross-functional teams to generate strategic market insights, identify growth opportunities, and provide recommendations that enhance customer experience and accelerate business performance.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Drive the deployment and adoption of global and regional digital solutions across markets, ensuring alignment with business objectives and maximizing user engagement.
- Analyse market performance, customer behaviour, and solution usage data to generate actionable insights that inform strategic decisions and accelerate growth.
- Develop Regional and market level dashboards for CX reporting.
- Translate insights into clear, data-driven recommendations for market teams, influencing commercial strategies and customer experience initiatives.
- Partner with Sales, Marketing, and CX teams to understand business needs, prioritize requirements, and ensure solutions deliver measurable value.
- Track and report on key adoption and impact metrics, identifying gaps and opportunities for improvement.
- Identify barriers to adoption and propose enhancements to tools, processes, and training to improve effectiveness and user experience.
- Support markets with capability building, best practice sharing, and guidance on leveraging data and solutions for business impact.
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
- Bachelor’s or master’s degree in business Analytics, Data Science, Marketing, or a related field.
- 5+ years of experience in business analysis, data-driven strategy, or digital solution deployment roles.
- Proven track record in generating actionable insights from complex datasets and influencing business decisions.
- Strong understanding of digital tools, analytics platforms (e.g., Power BI), and CRM systems.
- Experience in stakeholder management and cross-functional collaboration in a matrixed organization.
Skills
- Strategic Thinking & Execution
- Analytical Thinking & Problem Solving
- Business Acumen
- Power BI, Python, Spark, SQL.
- Data Visualization & Storytelling
- Digital Solution Deployment & Adoption
- Communication Skills
Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills. Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.
