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Open nowPosted 16 days ago

Ouvidor

UNIMED REGIONAL FLUMINENSE COOPERATIVA DE TRABALHO MEDICO LTDA

Where
Brasil
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Your applicationOpen nowOuvidorUNIMED REGIONAL FLUMINENSE COOPERATIVA DE TRABALHO MEDICO LTDA · Brasil
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UNIMED REGIONAL FLUMINENSE COOPERATIVA DE TRABALHO MEDICO LTDA's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 16 days ago

The posting

  • Realizar a triagem e recepção de manifestações diversas, incluindo reclamações, sugestões, elogios, solicitações e denúncias.
  • Efetuar o registro sistêmico e fazer o acompanhamento rigoroso de cada manifestação até o seu encerramento.
  • Conduzir ações de busca ativa diretamente com os pacientes internados na instituição.
  • Identificar gargalos e propor oportunidades de melhoria contínua a partir das visitas realizadas.
  • Intermediar a comunicação entre os pacientes/familiares e as equipes assistenciais e administrativas, funcionando como um facilitador de soluções.
  • Assegurar uma comunicação que preze pelo acolhimento, ética e transparência ao longo de toda a jornada de atendimento.
  • Gerenciar e monitorar o cumprimento dos prazos regulamentares para resposta das demandas sob sua custódia.
  • Classificar as ocorrências com base nos critérios e níveis de criticidade determinados pelo setor de Ouvidoria.
  • Analisar dados para apoiar o diagnóstico de causas recorrentes que geram reclamações.
  • Colaborar ativamente em projetos e planos de ação voltados para a melhoria da experiência do paciente.
  • Aplicar, tabular e analisar pesquisas de percepção como PREMs e PROMs.
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