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Open nowPosted 11 hours ago

Training & Development Officer m/v/x

UNIQUE Career

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowTraining & Development Officer m/v/xUNIQUE Career · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

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14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 11 hours ago

The posting

1.Quality monitoring of calls 2.Coaching & feedback to agents 3.Reporting & KPI follow-up

Bachelor- or masterdiploma - You have at least 5 years of experience in a Contact Center environment as a coach or trainer -You are familiar with quality frameworks, best practices in customer experience in contact centers and with monitoring KPIs - You are a fluent communicator (oral and written) in NL of FR , a good knowledge of the second national language is a must - You are stress-resistant, solution-oriented and flexible.

Knowledge of customer service and contact center processes - Experience with coaching, feedback techniques and analysis of customer interactions - Analytical skills and experience with quality measurements - Good reporting and presentation skills - Ability to turn data into concrete actions.

Strong coaching and communication skills - Analytical thinking skills - Customer and quality-oriented attitude - Proactive and result-oriented - Discretion and integrity -Organizational talent and sense of planning - Empathy and motivational ability

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