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Open nowPosted 49 days ago

Helpdesk Medewerker

Unique Hasselt

Where
Hasselt, Belgium
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Your applicationOpen nowHelpdesk MedewerkerUnique Hasselt · Hasselt, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unique Hasselt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted 49 days ago

The posting

Onze klant is een bedrijf in Halen, actief in de medische sector.

Jobomschrijving

Ben jij klantgericht, technisch aangelegd en haal je energie uit het oplossen van problemen? Spreek je vlot Nederlands, Frans en Engels? Dan is deze functie als Servicedesk Medewerker 1e Lijn Support in Halen iets voor jou.

Voor een zwangerschapsvervanging zoeken we een enthousiaste collega die het supportteam versterkt tot februari/maart 2027. Je ondersteunt zorgprofessionals binnen klinische laboratoriumdiagnostiek en hart- en longfunctieonderzoek.

Jouw functie

Als Klantendienst Medewerker ben je het eerste aanspreekpunt voor klanten met technische of applicatieve vragen.

Jouw taken

  • Telefonisch beantwoorden en registreren van supportaanvragen
  • Uitvoeren van eerstelijns troubleshooting
  • Klanten te woord staan wanneer er problemen zijn met hun labo toestellen
  • Analyseren van vragen en bepalen van de juiste oplossing
  • Doorsturen van complexe dossiers naar de tweedelijns support
  • Opvolgen van tickets tot een correcte afhandeling
  • Registreren van klantgegevens en interventies in het ERP-systeem
  • Samenwerken met de technische dienst, planning en applicatiespecialisten
  • Meewerken aan de verdere uitbouw van de kennisdatabank

Jouw profiel

  • Eerste ervaring binnen een helpdesk, customer service of eerstelijns support is een plus
  • Achtergrond binnen de medische wereld is mooi meegenomen.
  • Goede algemene IT-kennis en vlot met pc-toepassingen
  • Sterk probleemoplossend en analytisch vermogen
  • Klantgericht, communicatief en stressbestendig
  • Technisch inzicht en interesse in medische technologie
  • Zeer goede kennis van Nederlands, Frans en Engels
  • Nauwkeurig, georganiseerd en een echte teamplayer

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Unique Hasselt's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Unique Hasselt's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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