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Open nowPosted 4 days ago

Customer Service Medewerker

UNIQUE OFFICE

Where
Mechelen, Belgium
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Your applicationOpen nowCustomer Service MedewerkerUNIQUE OFFICE · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UNIQUE OFFICE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 4 days ago

The posting

Je combineert klantencontact met administratieve opvolging en probleemoplossing. Je denkt proactief mee, neemt verantwoordelijkheid en zorgt ervoor dat klanten kunnen rekenen op een duidelijke communicatie en een professionele service.

Wat ga je doen?

  • Klanten écht verder helpen: Je bent het tweede aanspreekpunt voor bestuurders met vragen over hun bestelling van een laadpunt of laadpas. Je helpt hen telefonisch en via e-mail met de juiste informatie en een klantgerichte aanpak.
  • Dossiers van A tot Z opvolgen: Je bewaakt de voortgang van bestellingen, houdt de administratie nauwkeurig bij en zorgt ervoor dat alles correct en tijdig wordt afgehandeld.
  • Vragen en problemen oplossen: Je behandelt klantenvragen en eventuele problemen via Dynamics 365. Je analyseert de situatie, zoekt naar een passende oplossing en volgt deze verder op.
  • Samenwerken om resultaten te behalen: Je stemt af met interne collega's en externe partners om dossiers efficiënt af te handelen en klanten zo goed mogelijk te ondersteunen.
  • Kwaliteit bewaken: Je hebt oog voor detail, werkt gestructureerd en zorgt ervoor dat elke klant kan rekenen op een correcte en professionele opvolging.

We zoeken iemand die energie krijgt van klantencontact, graag verantwoordelijkheid neemt en zich thuis voelt in een dynamische omgeving.

Je herkent jezelf in het volgende profiel:

  • Je communiceert vlot en professioneel in het Nederlands en kan ook goed je plan trekken in het Frans, zowel mondeling als schriftelijk.
  • Je bent klantgericht, denkt in oplossingen en neemt graag initiatief.
  • Je werkt zelfstandig, maar bent tegelijk een echte teamspeler.
  • Je neemt verantwoordelijkheid en volgt je dossiers nauwgezet op tot alles is afgehandeld.
  • Je bent digitaal vaardig en kan vlot werken met courante Office-toepassingen, waaronder Excel. Ervaring met Dynamics 365 is een plus.
  • Je bent flexibel, werkt nauwkeurig en hebt oog voor kwaliteit en detail.
  • Je hebt interesse in duurzaamheid en elektrische mobiliteit, en vindt het fijn om mee te bouwen aan een toekomstgerichte sector.

Posting text belongs to the employer. Removal requests: contact us.

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One press. We do the rest.

  1. A CV for this posting

    Written against UNIQUE OFFICE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on UNIQUE OFFICE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    UNIQUE OFFICE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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