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Open nowPosted 4 days ago

Service Desk Operator

Unique Zaventem - Vilvoorde

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowService Desk OperatorUnique Zaventem - Vilvoorde · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unique Zaventem - Vilvoorde's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 4 days ago

The posting

Je komt terecht in een internationale speler gespecialiseerd in technisch en facilitair beheer van gebouwen. De organisatie ondersteunt klanten in het optimaliseren van hun werkomgeving door middel van onderhoud, energiebeheer en technische dienstverlening.Met een sterke focus op duurzaamheid, veiligheid en efficiëntie wordt er dagelijks gewerkt aan betrouwbare en toekomstgerichte oplossingen. Je werkt in een professionele omgeving waar samenwerking, verantwoordelijkheid en vakmanschap centraal staan.

Jobomschrijving

Jouw takenpakket:

  • Eerste aanspreekpunt voor klanten en verwerken van inkomende oproepen.
  • Uitvoeren van een eerste screening van technische meldingen en inschatten van de noden van de klant.
  • Inplannen en aansturen van techniekers op basis van de binnenkomende aanvragen.
  • Opvolgen van de urenregistratie van techniekers via het interne platform.
  • Proactief contacteren van techniekers voor de correcte administratieve opvolging.
  • Bestellen van materialen en zorgen voor een vlotte administratieve afhandeling.
  • Dagelijks contact onderhouden met klanten, techniekers en interne stakeholders.
  • Administratieve ondersteuning bieden aan de Business Unit.

??????Wie zoeken we voor deze job?

  • Nederlandstalig met een goede kennis van het Frans.
  • Minstens 2 à 5 jaar ervaring in een customer service-, dispatch- of administratieve coördinatiefunctie.
  • Technische affiniteit en voldoende inzicht om een eerste analyse van klantaanvragen uit te voeren.
  • Klantgericht, communicatief en stressbestendig.
  • Nauwkeurig in administratieve opvolging.
  • Proactieve ingesteldheid en durft initiatief nemen.

Posting text belongs to the employer. Removal requests: contact us.

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