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Open nowPosted 4 days ago

Bijstandsverlener Dispatching

UNIQUE

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowBijstandsverlener DispatchingUNIQUE · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UNIQUE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

The posting

Als Bijstandverlener – Dispatching volg je de dossiers op nadat ze door het Front Office zijn behandeld en zorg je ervoor dat de bijstand ter plaatse vlot wordt georganiseerd. Jouw verantwoordelijkheden zijn:

  • Je staat in voor de verdere opvolging van dossiers rond technische bijstand in België, nadat je collega’s van het Front Office deze hebben behandeld.
  • Je coördineert de interventies en kiest de meest geschikte oplossing voor de klant: pechverhelping, takeling, vervoer of het voorzien van een vervangwagen.
  • Je organiseert en coördineert de verschillende diensten die nodig zijn om de klant te helpen en waakt over een vlot verloop ervan.
  • Je neemt proactief contact op met klanten om hen op de hoogte te houden van de voortgang van hun dossier, de organisatie van de pechverhelping en de oplossingen die worden voorzien.
  • Zich uitstekend in het Nederlands & Frans kunnen uitdrukken en over een zeer goede kennis van het Engels beschikken. Kennis van bijkomende talen is een pluspunt;
  • Ten minste 2 jaar relevante ervaring in een functie met klantcontact en dossierbeheer
  • Hulpvaardig ingesteld zijn en de nodige empathie aan de dag leggen;
  • Efficiënt kunnen omgaan met piekmomenten en deze situaties op een stressbestendige manier weten aan te pakken;
  • Oplossingsgericht denken en een geruststellend gevoel aan de klanten kunnen bezorgen;
  • Over sterke communicatievaardigheden beschikken en kunnen omgaan met frequente – soms ook moeilijke – telefonische contacten met diverse partijen (klant, externe partners,...);
  • Zich goed voelen in een multiculturele en meertalige omgeving;
  • Bereid zijn om in een variabel uurrooster te werken van maandag tot zondag tussen 6u30 en 22u30;

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on UNIQUE's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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