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Open nowPosted 9 days ago

Customer Support Specialist

UNIQUE

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCustomer Support SpecialistUNIQUE · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UNIQUE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 9 days ago

The posting

Ben jij technisch ingesteld én haal je energie uit klantencontact? Dan is deze functie iets voor jou.

Als Customer Service Specialist begeleid je klanten tijdens hun volledige traject, van installatie tot dagelijks gebruik van hun laadoplossing. Je zorgt voor een vlotte en professionele opvolging en draagt bij aan een optimale klantbeleving.

Jouw verantwoordelijkheden

  • Beantwoorden van klantvragen via telefoon en e-mail
  • Analyseren en oplossen van technische en operationele vragen
  • Opbouwen van expertise rond laadoplossingen en installatieprocessen
  • Correct registreren en opvolgen van klantendossiers
  • Samenwerken met technische teams voor complexere cases
  • Meedenken over verbeteringen van bestaande processen
  • Bijdragen aan de ontwikkeling van interne kennisdatabanken
  • Behalen van kwaliteits- en productiviteitsdoelstellingen
  • Garanderen van een uitstekende klantenervaring
  • Minstens 2 jaar ervaring binnen customer service, customer support of customer operations
  • Interesse in technologie, energie of elektrische mobiliteit
  • Sterke communicatieve vaardigheden
  • Je kan technische informatie op een duidelijke manier uitleggen
  • Ervaring met CRM- of ticketsystemen zoals Zendesk, Freshdesk of gelijkaardige tools
  • Je werkt nauwkeurig en oplossingsgericht
  • Ervaring met KPI-gestuurde omgevingen
  • Vloeiend Nederlands en Frans
  • Goede professionele kennis van het Engels
  • Kennis van een extra Europese taal is een plus

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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