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Open nowPosted 17 days ago

Personal Insurance Customer Service Representative

Unison Risk Advisors51 open roles

Pay
$45,000 – $50,000 a year
Where
Marlton, New Jersey, United States
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Your applicationOpen nowPersonal Insurance Customer Service RepresentativeUnison Risk Advisors · Marlton, New Jersey, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Unison Risk Advisors postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 17 days ago

Unison Risk Advisors median: 2 days open

The posting

Location: Marlton,New Jersey,United States

Are you passionate about helping people protect what matters most?

Hardenbergh Insurance Group is seeking a service-oriented and detail-focused Client Services Representative (Personal Insurance) to join our growing team.

In this role, you'll support our Personal Insurance team by providing exceptional customer service, assisting clients with policy-related requests, and ensuring critical service needs are handled accurately and efficiently. You'll play an important role in creating a positive client experience while supporting the overall success of the agency.

Location: Marlton, NJ or Vineland, NJ

What You'll Do:

Client Support & Service

  • Answer incoming calls and direct clients to the appropriate team members as part of the agency phone team
  • Process client requests for evidence of insurance and related documentation
  • Handle urgent mortgage company requests on behalf of clients
  • Process client payments received by phone
  • Assist clients with time-sensitive service requests when their Account Manager is unavailable
  • Provide prompt, professional support while delivering an outstanding customer experience

Account Administration

  • Maintain accurate client records within the Agency Management System in accordance with agency standards
  • Navigate carrier websites and online systems to process client requests and obtain information
  • Ensure compliance with agency procedures, carrier requirements, and regulatory guidelines
  • Support department operations through special projects and assignments as requested by leadership

Operational Excellence

  • Follow established departmental processes and workflows
  • Maintain a high level of accuracy, organization, and attention to detail
  • Identify and resolve issues proactively while escalating complex matters appropriately
  • Contribute to a collaborative and client-focused team environment

Qualifications:

  • 0-3 years of insurance experience required
  • Active New Jersey Property & Casualty Producer License required
  • Proficiency in Microsoft Office (Outlook, Word, Excel, and related applications)
  • Ability to navigate insurance carrier websites, systems, and databases
  • Strong written and verbal communication skills
  • Strong organizational and customer service skills
  • Ability to analyze information, solve problems, and make sound decisions
  • Ability to manage multiple priorities in a fast-paced environment
  • Bilingual (Spanish) preferred

Why This Role?

  • Great entry point into a growing insurance organization
  • Opportunity to develop insurance knowledge and client service expertise
  • Direct impact on client satisfaction and retention
  • Exposure to a wide range of personal insurance products and carrier relationships
  • Supportive team environment with opportunities for growth and advancement

Compensation & Benefits

  • Remote on Fridays

Target Salary: $45,000 - $50,000 (commensurate with experience)

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Retirement Plan
  • Paid Time Off
  • Professional Development Opportunities

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