Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 32 days ago

Customer Support Specialist(UK)

Unit21, INC5 open roles

Pay
£45,000 – £50,000 a year
Where
London, Greater London, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist(UK)Unit21, INC · London, Greater London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unit21, INC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 32 days ago

The posting

About the Role: We are looking for a Customer Support Specialist to join our team at Unit21. You will drive value across our customer base, engaging with customers mainly through ticket communication. This may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. What you will be doing: Serve as front line to all incoming customer support tickets and ownership of own ticket queue. Dive deep into technical issues with available tooling, partner with engineering on bugs, and help build AI functionality for our support organization. Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution when possible Prioritize assigned tickets accordingly based on severity of ticket to stay within established SLAs Review inquiries to troubleshoot and determine root cause. Typical actions may include: Troubleshooting detection models, alerts, and case management issues on platform Identifying bugs or feature requests Providing best practices on detection models to reduce false positive alerts and processing time Investigating operation workflow issues Investigating file upload and download issues Sharing and escalating requests to other internal teams Partner with internal teams, including: Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues Product, for sharing product feedback and new feature requests Engineering, for bug fixes and outages What we’re looking for: Ability to communicate complex technical problems in a human tone and customer friendly language Strong interpersonal skills required to collaborate internally ans externally Strong technical background with demonstrated technical aptitude and problem solving skills Excellent verbal and written communication skills Sense of curiosity to understand our evolving offering and the actual customer requirement Bachelor’s degree or equivalent work experience Bonus Points: Experience with ticketing systems: Zendesk, Shortcut Fintech experience Compensation Base salary range: £45,000–£50,000 annually. This range does not include bonuses, equity, or other incentives. Work Location Remote – London About Unit21 Unit21 stops bad actors by leveraging data and AI to deliver justice and safety in the world. We protect businesses against money laundering, fraud, and other sophisticated risks through AI-powered infrastructure that enables organizations to model, detect, investigate, and remediate suspicious activity without writing code. Our customers range from Fortune 500 enterprises to high-growth fintechs and crypto companies. Together, they have reported more than $2 billion in fraud and illicit activity using our platform. We are a rapidly growing Series C startup backed by Google Ventures, Tiger Global, ICONIQ Capital, Jack Dorsey, Diane Greene, and other leading investors. We're building an AI-native company where every team is empowered to leverage AI to move faster, make better decisions, and deliver greater impact. What We Offer Competitive salary and pre-IPO equity. 100% company-paid medical, dental, and vision insurance (employee). Unlimited PTO and generous leave programs. UK Specific competitive Benefits package. A collaborative, high-ownership culture that embraces experimentation, innovation, and AI as a core part of how we work and grow. Equal Opportunity Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce where different perspectives drive better outcomes.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Unit21, INC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Unit21, INC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Unit21, INC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.