The posting
About USS
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
Essential Functions
- Proactively engage customers to meet their needs with the appropriate products and services
- Utilize strategic sales skills to close the sale on the initial call with the customer
- Coordinate with various departments to ensure customer requests are handled appropriately and timely
- Maintain comprehensive knowledge of all USS products and services
- Research the customers business and proactively identify their potential challenges and opportunities
- Educate the customer on all USS products and services and emphasize product differences and their combined benefits
- Seamlessly recommend additional items tailored to the customers business model and buying patterns
- Overcome price objections by speaking to USS value and high-quality service specifics
- Proactively seek to understand the customer needs and business model
- Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
- Anticipate and identify future opportunities to serve the customer
- Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
- Effectively utilize USS systems and follow established SOPs
- Stay up to date on system and procedural changes
- Participate in ongoing performance and process improvement
- Perform other duties as required
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION Min/Preferred Education Level Description Minimum High School or GED or equivalent combination of education and experience
EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 3 Sales experience required
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Highly efficient in technology
- Sales competency: Ability to tactfully overcome objections, close the sale, and negotiate
- Active listening and attention to detail
- Ability to maintain a distraction free work environment
- Ability to solution sell through value alignment to differentiate USS offerings from the competition
- Customer care experience is preferred, including customer relationship development
- Sales experience required
- High energy, engaging, accountable, and attentive
- Ability to easily adapt to change
- Ability to keep self on task with little direction
- Ability to deescalate and overcome objections
- Clear and concise communicator
- Comfortable in situations with little structure or established processes
- Self-Starter / Entrepreneur: Driven by success and acts to surpass goals, seizing opportunities to reach the next level with enthusiasm and focus
Physical Requirements
PHYSICAL REQUIREMENTS
Demand Frequency Sit while answering phones or reply to emails Constant Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Constant Speak clearly so listeners can understand Constant Understand the speech of another person Constant Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
Target performance is $7,200 a year in commissions
Salary Range
$20.00 – $25.67 / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
