The posting
About USS
$24.00/hr
$50,000 Base Plus Uncapped Commission (target $36k+ in commissions)
$86k+ (base plus commissions)
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Outbound Sales Representative (NHLW) is an essential sales partner in the USS non-hazardous liquid waste business. The role creates new revenue by prospecting restaurants and other food-service businesses for grease-trap pumping, disposal, and recurring annual service. This is a high-volume automated outbound dialer environment in which the representative is expected to meet established outbound call-volume and productivity expectations, which may include 150 or more calls per day, while maintaining quality discovery, accurate CRM records, effective follow-up, and a professional customer experience.
Essential Functions
- Use an automated outbound dialer to meet established outbound call volume and productivity expectations, which may include 150 or more calls per day, and work assigned prospect lists, campaigns, and lead queues efficiently.
- Prospect restaurants, restaurant groups, commercial kitchens, and other qualified food-service businesses for grease-trap pumping, disposal, and recurring annual-service opportunities.
- Reach owners, general managers, facilities leaders, and other decision-makers; navigate gatekeepers and quickly establish the purpose and value of the call.
- Conduct concise discovery to confirm trap size, service frequency, current provider, service issues, compliance concerns, number of locations, and buying timing.
- Explain USS non-hazardous liquid waste services, recommend an appropriate service schedule, handle common objections, and ask for the business.
- Prepare accurate quotes and service proposals in accordance with established pricing, discount, contracting, credit, and approval guidelines; complete required customer and site information; and close transactional business efficiently.
- Sell recurring annual-service programs and identify multi-location, referral, renewal, and related liquid-waste opportunities.
- Maintain disciplined follow-up with open opportunities and selected new accounts to support activation, satisfaction, retention, and expansion.
- Coordinate with operations, customer care, marketing, and other sales channels to confirm serviceability, schedule expectations, pricing inputs, required customer and site information, and an accurate handoff for service activation.
- Accurately disposition every call and record contacts, opportunities, quotes, next steps, and outcomes in Salesforce or the designated CRM within established wrap-time expectations.
- Meet or exceed established activity, productivity, quality, pipeline, conversion, customer acquisition, and revenue performance expectations.
- Use approved scripts, call results, conversion data, market feedback, call coaching, and quality monitoring to improve performance while following company policies and applicable calling requirements governing outbound sales communication and customer contact.
- Maintain working knowledge of USS services, assigned markets, service capabilities, pricing parameters, competitive conditions, and applicable operating requirements necessary to effectively sell and support customer accounts.
- Perform other duties as required.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
Qualifications
EDUCATION
Min/Preferred
Education Level
Description
Minimum
High School or GED
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work effectively in a high-volume automated outbound dialer environment and consistently meet established call-volume and productivity expectations.
- Ability to maintain consistent productivity, professionalism, attention to detail, and call quality in a high-volume outbound sales environment.
- Ability to respond professionally and effectively to frequent rejection, short conversations, gatekeepers, objections, and challenging customer interactions.
- Ability to engage quickly, use a concise opening, establish relevance, control the call respectfully, and transition into focused discovery.
- Strong active listening and questioning skills; ability to recognize buying signals and adapt the conversation without losing call efficiency.
- Coachability and willingness to use approved scripts, talk tracks, call recordings, feedback, and performance data to improve results.
- Ability to move rapidly between calls while entering accurate notes, dispositions, follow-up tasks, and opportunity data within limited wrap time.
- Dependable attendance, schedule adherence, time management, and personal accountability in a metric-driven sales environment.
- Proven prospecting, cold-calling, lead-generation, objection-handling, closing, and referral-generation skills.
- Demonstrated ability to build business and work toward activity, pipeline, revenue, and sales targets. Strong PC proficiency, including phone and dialer tools, email, Microsoft Office, and CRM applications; Salesforce experience is a plus.
- Customer care and sales experience, including customer relationship development and light account nurturing.
- Strong written and verbal communication, sound judgment, problem-solving, organization, and follow-up skills.
- Ability to learn grease-trap service fundamentals, USS offerings, pricing parameters, and operating requirements.
- Teamwork with sales channels, operations, customer care, and marketing.
Physical Requirements
- Use a telephone/headset, automated dialer, computer, and other standard office equipment for prolonged periods throughout the workday.
- Perform repetitive hand and finger movements associated with typing, CRM documentation and data entry.
- View and interpret information displayed on computer screens and other electronic devices.
- Communicate and exchange information effectively with customers and coworkers by telephone/headset, video, and other communication methods.
- Hear sounds and recognize the difference between them.
- See differences between colors, shades, and brightness.
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
Salary Range
– $24.00 / hour
EEO Statement
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
