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Open nowFirst seen 5 days ago

Customer Care Specialist

Uniting People49 open roles

Pay
£25,000 a year
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Your applicationOpen nowCustomer Care SpecialistUniting People

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Uniting People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Salary: up to £25,000 per annum DOE + bonus

Hours: 9am-5pm or 8am-4pm Monday - Friday

20 days holiday per year + Bank Holidays

A fantastic opportunity for a Customer Care Specialist to join a well-established Customer Care Team based in Newcastle-under-Lyme. The appointed person will provide outstanding service to existing customer organisations and Certified Instructors including responding to telephone and email questions and queries. Calling Customers in advance of attending their training programs.

Duties:

Day to day tasks and responsibilities of the Customer Care Specialist include:

  • Supporting operational change within the team to ensure efficient and effective use of resources.
  • Resolving customer queries (telephone/email /online)
  • Talking incoming and making outgoing telephone calls
  • Respond to internal and external information requests / queries
  • Review and monitor recorded trainings on the website
  • Collation and review of customer feedback
  • First line of response for customer complaints
  • Monitoring adherence and regulatory body standards
  • Maintenance of customer records (Microsoft Dynamics CRM)
  • Reports
  • Work closely with others within the wider Operations Team including Finance and Training Delivery

Requirements:

  • Qualifications in Maths & English
  • At least two years experience of working in a busy office environment and supporting customers with query resolution
  • Excellent written, verbal and listening skills
  • A sound understanding of Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint) and other IT software
  • Detail oriented and a diligent approach to the completion of tasks
  • Solution focused and excellent time management
  • Experience and ability to manage multiple tasks simultaneously
  • Ability to work to deadlines and to be able to prioritise tasks and requirements
  • Working knowledge of computerised CRM system (preferably Microsoft Dynamics)
  • Bilingual (French) or multi-lingual an advantage but is not essential
  • Previous experience in the education or health or care sectors an advantage but not essential
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One press. We do the rest.

  1. A CV for this posting

    Written against Uniting People's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Uniting People's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Uniting People's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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