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Open nowFirst seen 4 days ago

French Customer Service

Uniting People49 open roles

Pay
£27,000 a year
Where
Stoke-on-Trent, UK
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Your applicationOpen nowFrench Customer ServiceUniting People · Stoke-on-Trent, UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Uniting People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Customer Care Specialist - French Speaker

Newcastle-under-Lyme - office based

Salary £27,000

20 days plus Bank Holidays

Monday - Friday8am - 4pm or 9am - 5pm on a rota

Based within CPIs International Customer Care Team to provide support to our customer organisations and certified instructors. This position requires written and verbal communication with CPIs French customers in their native language as well as our worldwide English-speaking customers.

The Role:

  • Supporting operational change within the team to ensure efficient and effective use of resources
  • Resolving customer queries (telephone/email /online)
  • Respond to internal and external information requests / queries
  • Review and monitor recorded trainings on the CPI website
  • Collation of customer feedback
  • First line of response for customer complaints
  • Monitoring adherence to CPI and regulatory body standards
  • Preparation of regulatory evidence
  • Maintenance of customer records

Candidate Requirements:

  • A native French speaker preferred
  • Must be educated to at least A level standard
  • At least two years experience of working in a busy office environment and supporting customers with query resolution
  • Experience of Microsoft Office applications including Word, Excel, Outlook, PowerPoint, SharePoint
  • Excellent English language written and verbal communication skills
  • Detail oriented and a diligent approach to the completion of tasks
  • Solution focused
  • Excellent interpersonal skills
  • Experience in managing multiple tasks simultaneously
  • Ability to work to deadlines and to be able to prioritise tasks and requirements
  • Working knowledge of computerised CRM system preferably Microsoft Dynamics
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Uniting People's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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