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Open nowPosted 23 days ago

End User Computing Specialist (m/f)

Université du Luxembourg

Where
Luxembourg
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Your applicationOpen nowEnd User Computing Specialist (m/f)Université du Luxembourg · Luxembourg

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 23 days ago

The posting

Description:Language: English (UK)Location LuxembourgCountry: Luxembourg Organisation data: IT departmentJob Number: UOL08471Contract Type: PermanentSchedule Type: Full TimeWork Hours 40.0 Hours per WeekExpected Start Date: 01/11/2026 Expertise: Administration/ Corporate FunctionsJob (internal): End user computing specialistJob Level: level 1Functions: ICT and SAP competence centreRole Type: Open PositionYour role:Are you passionate about optimizing IT asset flows and ensuring smooth delivery of technology to end-users? We are seeking an enthusiastic End-User Computing Specialist with a keen focus on IT logistics to join our IT team. In this hands-on role, you will manage the complete journey of IT hardware – from incoming delivery through to deployment, recovery, and retirement – with an eye for detail, organization, and compliance.Key Responsibilities:• Receive, inspect, and accurately register incoming IT hardware and accessories: laptops, monitors, peripherals• Maintain well-organized and secure stockrooms, ensuring clear labelling, categorization, and safety standards• Prepare devices for deployment, including labelling, assembling accessory kits, and packaging equipment, working closely with the End-User Computing and Service Desk teams• Distribute hardware to ServiceDesk for handover to users, supporting the handover process with thorough documentation and ownership tracking• Retrieve and process equipment from leavers or for replacements, returning items for stock, refurbishment, or compliant disposal• Collaborate with procurement and vendors for repairs, RMA processes, warranty claims, or delivery discrepancies• Support regular inventory reconciliation and assist in physical stock audits to ensure records match inventories• Proactively monitor equipment levels and forecast potential shortages or overstock situations• Help to organize and execute special on-site installation projects• Help to plan and execute device refresh cycles• Securely decommission obsolete hardware Your profile:• High school education or up to 3 years of experience in IT support, end-user computing, help desk, or a similar role• Good understanding of Windows operating systems, Microsoft 365 environment, and end-user devices• Knowledge of IT service management principles and ticketing tools is considered an asset.• Good understanding of IT security principles and good practices• Strong analytical and problem-solving skills• Ability to troubleshoot and resolve common hardware, software, and connectivity issues• Good communication and interpersonal skills, with a customer-oriented mindset• Ability to work collaboratively within a team environment• Willingness to learn new technologies and develop technical expertise• Ability to prioritize tasks and manage workload effectively• Experience with reporting tools, dashboards, or data analysis is an advantage• Excellent command (C1) in French & English ; additional languages are considered an asset We offer:• A modern, dynamic university with a personal and inclusive atmosphere. Multilingual and international character. Staff coming from more than 90 countries. Member of The Guild of European Research Intensive Universities• An exceptional research environment, supported by skilled staff and high-quality equipment. Strong links to professional sectors and the Luxembourg labour market. A unique urban campus with excellent infrastructure• A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and a wide range of non-academic partners including ministries, local governments, associations, and NGOsHow to apply:Applications should include:• Curriculum Vitae• Cover letterEarly application is highly encouraged, as the applications will be processed upon reception. Please apply ONLINE formally through the HR system. Applications by Email will not be considered. All qualified individuals are encouraged to apply. In line with our values, the University of Luxembourg promotes an inclusive culture. We encourage applications from individuals of all backgrounds and are dedicated to upholding equality and respect for our employees and students. General information:• Contract Type: Permanent • Work Hours: Full Time 40.0 Hours per Week• Location: Kirchberg Campus• Internal Title: End user computing specialist• Job Reference: UOL08471

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