Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 hours ago

Senior Manager, UHN West Park Assessment Centre

University Health Network180 open roles

Pay
$121,215 – $151,518 a year
Where
Toronto, ON, Canada
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager, UHN West Park Assessment CentreUniversity Health Network · Toronto, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on University Health Network's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. University Health Network postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 9 hours ago

University Health Network median: 10 days open

The posting

Company Description

Altum Health is a clinical program of the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, Vaughan and West Park Health Centre). We offer a full continuum of prevention, rehabilitation, assessment and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, auto insurers and health & life insurers.

The UHN West Park Assessment Centre (UHN WPAC) is a division of Altum Health has been providing objective and credible independent assessments to third-party funders for over 30 years.

Job Description

Union: Non-Union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: West Park Healthcare Centre, and other locations withing the GTA

Department: Assessment Centre

Reports to: Senior Director, Altum Health

Salary Range: $121,215 to $151,518 per year.

Hours: 37.5 per week

Shifts: Monday to Friday

Status: Permanent Full-time

Closing Date: November 17. 2026

Position Summary

UHN West Park Assessment Centre provides a variety of comprehensive, multidisciplinary, objective third-party assessment services to insurers, the medical-legal and disability management community, and employers. One hundred percent of the Assessment Centre's revenues go directly back to UHN, benefiting patients recovering from life-altering events and medical conditions. We are currently looking for a Senior Manager, UHN West Park Assessment Centre to join our team and lead this division.

The Senior Manager, Assessment Centre is responsible for providing strategic and operational leadership for the UHN West Park Assessment Centre. Reporting to the Senior Director – Altum Health, the Senior Manager will oversee all operational functions to ensure the efficient delivery of high-quality assessment services, quality and process improvement, financial management, exceptional customer experiences, regulatory compliance, and sustainable business growth.

The successful candidate should hold expert knowledge of the SABS legislation, insurer’s examinations and independent evaluations.

This role is hybrid in nature with onsite presence required at the UHN West Park Healthcare Centre or other locations within the GTA as driven by the needs of the business, its clients and customers.

Duties

Operational Leadership

  • Oversee the day-to-day operations of the Assessment Centre, ensuring efficient and effective service delivery across all assessment services.
  • Develop and implement operational strategies, policies, procedures, and performance metrics to support organizational goals.
  • Monitor performance of division related service volumes, resource utilization, scheduling efficiency, turnaround times, and customer satisfaction.
  • Identify opportunities for process improvement, workflow optimization, and operational innovation.
  • Keep abreast of external changes that could impact the business operations such as legislative and guideline changes. Educate staff, Quality Assurance Consultants and Assessors, implement new work flow processes, and revise or create new policies and procedures
  • Ensure adherence to quality standards, regulatory requirements, accreditation expectations, and organizational policies.

Business Performance & Growth

  • Support the development and execution of business plans that promote service growth and financial sustainability.
  • Monitor key operational and financial performance indicators and prepare regular reports for leadership.
  • Identify market opportunities and support the expansion of assessment services across the insurance, legal, disability management, and employer sectors.
  • Collaborate with leadership to develop pricing strategies, service offerings, and operational initiatives that enhance competitiveness.

Team Leadership

  • Provide leadership, mentorship, and performance management for the core leadership team.
  • Support development of leadership, administrative, and operational teams
  • Foster a culture of accountability, collaboration, service excellence, and continuous improvement.
  • Support recruitment, onboarding, training, and professional development activities.
  • Lead change management initiatives and promote employee engagement.

Client & Stakeholder Management

  • Develop and maintain strong relationships with insurers, law firms, case management companies, employers, and healthcare professionals.
  • Act as a contract manager and key operational liaison for clients and external stakeholders.
  • Address service concerns and implement solutions to enhance customer satisfaction and retention.
  • Ensure service delivery consistently meets contractual obligations and client expectations.

Clinical Assessor & Network Support

  • Oversee assessor recruitment, onboarding, scheduling, credentialing, and engagement activities.
  • Collaborate with assessors to improve operational efficiency while maintaining assessment quality and independence.
  • Ensures leased and rented facilities meet the standards required for the performance of scheduled activities to support safe, efficient and effective delivery of services

Financial & Resource Management

  • Develop and manage operational budgets and resource plans.
  • Monitor revenues, expenses, productivity metrics, and business performance.
  • Identify opportunities for revenue growth and cost optimization.
  • Support financial forecasting and business planning activities.

Quality, Risk & Compliance

  • Ensure compliance with applicable legislation, privacy requirements, regulatory standards, accreditation requirements and organizational policies.
  • Oversee quality assurance initiatives and continuous improvement programs.
  • Monitor operational risks and implement mitigation strategies.
  • Support complaint resolution, audit activities, and performance reviews.

Strategic Initiatives

  • Lead projects related to technology implementation, process redesign, service expansion, and business transformation.
  • Participate in strategic planning and organizational development initiatives.
  • Support the adoption of data-driven decision-making and performance measurement frameworks.

Qualifications

Education

  • Bachelor's degree in Healthcare Administration, Business Administration, Health Sciences, Rehabilitation Sciences, or a related field.
  • Master's degree (MBA, MHA, or equivalent) preferred.

Experience

  • Minimum 7 to 10 years of progressive leadership experience in healthcare operations, , independent assessment services, or a related professional services environment.
  • Demonstrated experience leading multidisciplinary teams and managing service delivery operations in a hybrid working model
  • Experience working with insurers, disability management organizations, medico-legal stakeholders, and healthcare service providers required.
  • Strong financial and operational management experience required.

Knowledge & Skills

  • Exceptional leadership, coaching, and team development skills.
  • Strong business acumen and analytical capabilities.
  • Experience managing operational performance metrics and continuous improvement initiatives.
  • Knowledge of insurer’s examinations, independent medical evaluations, disability management, rehabilitation services, or medico-legal environments required.
  • Excellent stakeholder management and relationship-building skills.
  • Outstanding communication, negotiation, and problem-solving abilities.
  • Strong project management and change management experience.
  • Proficiency with operational reporting, scheduling systems, and business intelligence tools.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against University Health Network's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on University Health Network's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    University Health Network's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.