The posting
Thank you for your interest in LSU New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
Eligibility Support
Job Summary
Job Description
- Reviews and responds to Medicaid eligibility-related emails received from applicants, members, authorized representatives, and other stakeholders. Provides timely, accurate, clear, and professional written responses in accordance with Medicaid policy, procedures, and established communication standards.
- Reviews outgoing correspondence for accuracy, completeness, professionalism, grammar, and consistency with current Medicaid policy and procedures before responding to members or other stakeholders.
- Researches Medicaid eligibility inquiries using applicable eligibility, enrollment, document management, and other agency systems to obtain information necessary to accurately address questions regarding applications, renewals, case status, verification requirements, notices, coverage, and other eligibility-related matters.
- Protects confidential and personally identifiable information and ensures all electronic communications are handled in accordance with Medicaid confidentiality requirements, HIPAA requirements, agency policies, and established security procedures.
- Meets established productivity, timeliness, quality, and accuracy expectations for processing Medicaid eligibility emails and other assigned electronic correspondence. Effectively manages assigned workloads and prioritizes time-sensitive inquiries.
- Participates in Medicaid policy, procedure, systems, and operational training and applies updated guidance to daily work. Maintains working knowledge of policy and system changes that affect Medicaid eligibility and member communications.
- Collaborates with team members, supervisors, eligibility staff, call center staff, and other Medicaid program areas as necessary to research and resolve member inquiries. Provides backup support to coworkers and actively contributes to team and division goals.
- Assists with the development and implementation of procedures, templates, standard responses, reference materials, workflows, and other tools designed to improve the accuracy, consistency, and efficiency of email processing.
- Provides professional customer service in all written communications, including communications involving sensitive, confidential, complex, or potentially escalated matters.
- Assists with special projects, correspondence initiatives, workload reduction efforts, and other Member Services Division activities as operational needs require.
- Performs other duties as assigned.
QUALIFICATIONS REQUIRED:
- Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional experience in lieu of degree.
- Proficient working knowledge of Microsoft Office and office equipment.
- Excellent analytical skills, effective organizational and time management skills.
- Great attention to detail and follow up.
- Ability to manage projects, assignments, and competing priorities.
- Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
DESIRED:
- Advanced degree.
- Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
- Minimum 1 year professional experience reviewing and editing written content for product accuracy, and general proofing/grammar.
- Minimum 1 year professional experience with Medicaid program support.
- Minimum 1 year professional experience with project/program coordination.
SALARY: 36-46k
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
- Detailed resume listing relevant qualifications and experience;
- Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
- Names and contact information of three references;
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.
LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
