The posting
Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego and Miami. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike. Join a small team and become part of a dynamic company with locations all throughout the United States.
About the Role
This role encompasses a combination of duties including: completing friendly and personable deliveries to the store locations as well as offsite group deliveries and events, assisting with bike coordination inside and outside of the truck, oftentimes coordinating with guests for a streamlined pickup process, bike handling and setup of guests, distributing equipment to our stores, stacking bikes properly inside and outside of the truck without damaging them, and more.
We're looking for a personable and friendly team member to be the first point of contact for our logistics. You'll be cross-trained on all warehouse positions from maintaining the fleet and vehicles to executing bike handling duties, as well as equipment handling, customer service, and of course driving. This is a physical, fast-paced, hybrid indoor / outdoor position that involves continual lifting, lowering and carrying bicycles and bike-related equipment weighing 25-50 lbs.
About the Operations + Logistics Team
The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, move at a quick pace and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued in all interactions, while providing quick and efficient service.
The ideal candidate should be able to facilitate day-to-day operations in a high-volume environment, address concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times. A quick but customer-minded approach is essential. We intend for all of our guests to have a high-quality experience, and that starts from their first interactions with our team in the stores and carries on through our operational team.
Qualified applicants must have a valid driver’s license issued in the state in which they live. Employees are expected to comply with UB appearance guidelines and wear the company-provided uniform at all times when representing Unlimited Biking.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
Operations + Logistics Responsibilities:
- Provide high level customer service and hospitality to clients
- Keep truck and warehouse clean, presentable and stocked with appropriate materials and supplies needed for a busy day
- Keep the bikes, helmets, other equipment clean, presentable and stocked with appropriate items
- Maintain a valid driver’s license in the state in which they live
- Maintain safe driving standards and practices with respect to the vehicle that they are assigned
- Maintain trucking, vehicle and gas usage records at any time they are assigned to drive a vehicle
- Greet and welcome guests as you arrive and depart from facilities, as well as while onsite in any customer-facing capacity
- Upsell services during interactions while maintaining a friendly exchange
- Answer questions and address complaints while communicating with the team and management appropriately
- Greeting customers and assisting customers with adjusting their bike rentals
- Stacking, moving and lifting bikes throughout a fast-paced and active shift
- Communicate with team about any issues or concerns
- Work as a cohesive team with all staff members to ensure efficiency and camaraderie
- Maintain a positive attitude and take initiative
- Provide support to the tour guides to ensure a successful tour checkin process
- Maintain product knowledge for our locations and services
- Maintain brand standards for the business across all categories including appearance, atmosphere and culture
In our candidates, we are looking for individuals who are:
- Open to learning and adapting
- Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
- Experienced in customer service, operations, tourism or similar position
- Proficient in English (oral and written), multilingual is a plus
- Strong in communication and people skills
- Able to prioritize and multi-task, initiating tasks and performing duties without direction
- Equipped with a positive, can-do attitude
Locations may vary from time to time for events and logistics.
Paid overtime may be required during peak periods.
Please include in your resume any relevant experience you have with bike riding, bike handling, or retail sales.
Unlimited Biking Drivers must be willing to do some over night bike events, drive out of the local area as needed, and assist the team with on-site logistics.
Part-time employees must have at least 3 full days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak shifts during our busier season (March-November). Additional working hours will be available beyond part-time for those interested.
We are open 365 days a year, including all holidays, within our store locations, and operate bike events, custom group rentals and tours, and other logistical functions year-round.
Commitment to Inclusion & Diversity
At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.
