The posting
Job Posting End Date: October 23
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we’re excited about what’s next. Join us.
General Summary:
Senior UX Designer and design leader focused on creating intuitive, customer-centered digital experiences that drive engagement and business impact. Experienced in leading cross-functional teams to translate customer needs into innovative web, application, and digital solutions that balance usability, accessibility, and visual excellence.
Brings deep expertise in user experience strategy, interaction design, and design best practices, ensuring consistent, scalable experiences across products and value streams. Proven ability to collaborate with stakeholders, guide end-to-end design initiatives, and deliver market-leading solutions that improve customer satisfaction and adoption.
Passionate about mentoring and developing UX talent, fostering design excellence within agile teams, and establishing methodologies that elevate both user outcomes and organizational capability. Recognized for combining strategic thinking, customer empathy, and strong leadership to create exceptional digital experiences.
This is a campus-based position that requires 3 days per week onaite.
Principal Duties and Responsibilities
- Help define and oversee the UX process across Unum, ensuring best practices are employed across different teams
- Actively feed ideas and suggestions on how to improve the UX for Unum’s customers to the AVP User Experience, and work with that person to refine and roll out best of breed practices to all teams.
- Help set and police standards across different teams
- Define and reinforce adherence to Accessibility Standards
- Works both as a team member on individual UX assignments for the majority of the time, but will help provide cross-team support, standardization, best practices and interconnection.
- Partners with business Product Owner, CX roles, Scrum team members, and subject matter experts to support the development of user interfaces that are implementable on the web.
- Develops user interfaces that will bring an exceptional and consistent user experience across multiple digital platforms that are consistent and reinforcing of the corporate brand.
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive and excellent user experiences.
- Facilitate the Execution Team Lead’s vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
- Take a user-centered design approach and rapidly test and iterate your designs.
- Actively bring in ideas from other industries and companies that would benefit Unum’s client base.
- Responsible for pattern and style libraries and keeps them updated and maintained.
- Creates screen shot mockups and/or prototypes for usability testing and requirements gathering.
- Ensures that the user experience is applied consistently by overseeing the use of brand guidelines, color, font, icons and other artifacts, and ensures compliance with Accessibility Standards.
- Monitors best practices, AI trends and new technologies and evaluates them for possible adoption.
Job Specifications
- Bachelor’s degree or equivalent, relevant business experience
- 6+ years of experience designing user experiences and interaction design for rich interactive web sites and/or applications
- Be passionate about resolving user pain points through great design.
- Excellent communication and influencing skills – able to present and win approval for concepts from senior leadership.
- Ability to work on many projects and team in parallel.
- Broad range of experiences from different industries and practices
- Exceptional user interface and experience design skills and an understanding of user-centered design disciplines and principals, as well as an eye for subtle detail
- Passion for results – bringing forward new methods or tools to help advance the user experience.
- Clearly demonstrates analytical ability and critical thinking skills
- Proven experience designing for multiple devices, such as mobile and tablet
- Excite and inspire teams to prioritize the end user in the work that they do
- Expert using Lucid, Figma, Figma Make, enterprise design systems, Condens, Jira/Rally, Monday.com, Microsoft Teams/M365, Co-pilot and other AI-assisted design tools, usability testing, rapid prototyping, responsive design, WCAG 2.2 AA/accessibility testing, HTML/CSS fundamentals.
- Ability to work as part of an Agile team and influence business partners, Product Owner, development team on the need for strong UX design
- A solid understanding of modern web technologies and interaction patterns and experience in designing complex solutions for complete digital environments including mobile-first and responsive design.
- Insurance background beneficial
- Experience in participating on project teams and ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- Ability to resolve issues and conflicts with team members
- Possess effective communication skills, both verbal and written
- Operates with a sense of urgency to meet tight deadlines.
- Self-starter and detail-oriented, passionate about all things UX and other areas of design and innovation.
- Research and showcase knowledge in the industry’s latest trends and technologies.
- Develop and promote Accessibility standards across the organization.
#LI-AD1
#LI-Hybrid #LI-Multi
~IN1
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,400.00-$183,500.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
