The posting
COMPANY OVERVIEW
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
POSITION SUMMARY
We are seeking an experienced and customer-focused Electrical Service Manager to lead and oversee electrical service operations in commercial and light industrial environments. This role is responsible for managing service technicians, coordinating daily service activities, maintaining customer relationships, and ensuring the efficient and profitable delivery of electrical service, repairs, and preventative maintenance.
The ideal candidate has a strong background in commercial electrical systems, troubleshooting, and service operations, along with proven leadership, organizational, and customer service skills. This individual will work closely with customers, technicians, dispatch, project managers, and company leadership to ensure high-quality workmanship, safety, customer satisfaction, and operational success.
KEY RESPONSIBILITIES
- Oversee daily electrical service operations, including service calls, repairs, maintenance, and preventative maintenance programs.
- Lead, manage, and develop electrical service technicians, providing guidance, training, and performance feedback.
- Coordinate scheduling, dispatching, and resource allocation to ensure timely and efficient service delivery.
- Review service requests, troubleshoot complex electrical issues, and provide technical support to field technicians as needed.
- Build and maintain strong relationships with customers, facility managers, property managers, and other key stakeholders.
- Identify opportunities to grow service revenue through new business development, existing customer relationships, service agreements, and additional service opportunities.
- Prepare and review service estimates, proposals, labor requirements, and material costs to support accurate pricing and profitability.
- Monitor service performance, labor productivity, job costs, and departmental financial results.
- Ensure service work is completed in accordance with NEC requirements, applicable local codes, company standards, and OSHA safety regulations.
- Oversee preventative maintenance programs and identify opportunities to improve equipment reliability and reduce customer downtime.
- Collaborate with dispatch, project managers, accounting, and other departments to resolve service issues and maintain operational efficiency.
- Manage customer concerns, service escalations, and warranty issues professionally and effectively.
- Ensure service documentation, work orders, reports, and related records are completed accurately and on time.
- Support recruiting, onboarding, training, and retention of qualified electrical service personnel.
- Monitor tools, equipment, vehicles, and material inventory to ensure technicians have the resources needed to perform their work safely and efficiently.
- Respond to urgent service needs and provide after-hours support when required.
- Identify opportunities to improve service processes, technician productivity, customer satisfaction, and departmental profitability.
- Perform all other duties as assigned.
QUALIFICATIONS
- High school diploma or GED required; associate degree, technical education, or related training preferred.
- Journeyman Electrician license preferred; Master Electrician license preferred where applicable to the role and jurisdiction.
- Minimum of 5 years of experience in commercial or light industrial electrical service, maintenance, or repair.
- Prior experience managing or supervising electrical service technicians, service operations, or field service teams preferred.
- Strong knowledge of commercial electrical systems, troubleshooting methods, NEC requirements, and electrical safety standards.
- Experience coordinating service calls, scheduling technicians, managing work orders, and prioritizing service requests.
- Understanding of service estimating, labor and material costs, job profitability, and service department financial performance.
- Proven ability to develop customer relationships, address service concerns, and identify opportunities for business growth.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced service environment.
- Proficiency with service management software, work order systems, and Microsoft Office applications preferred.
- Valid driver's license and acceptable driving record.
PHYSICAL REQUIREMENTS
- Ability to occasionally lift and carry up to 50 pounds.
- Ability to stand, walk, bend, kneel, and climb ladders when visiting jobsites or assisting field personnel.
- Ability to access commercial and industrial facilities, including areas with varying environmental conditions.
- Ability to safely navigate active jobsites and inspect electrical work as needed.
- Ability to travel locally between customer locations and jobsites as required.
Benefits:
- Competitive pay based on experience.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
