Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 46 hours ago

Sales Admin (Inside Sales)

Upscale Sdn Bhd146 open roles

Where
Petaling Jaya, Selangor, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales Admin (Inside Sales)Upscale Sdn Bhd · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Upscale Sdn Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

Job Description

Sales Admin (Inside sales)

Location: Petaling Jaya, Selangor

Budget (RM4000 – RM4500)

Role Summary

We are seeking a proactive and detail-oriented Sales Admin to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.

This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.

The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.

Key Responsibilities

Customer Renewals & Retention (Primary Focus)

Manage renewal contracts for existing customers:

oConnectivity

oSIP Trunking

oCPaaS

oManaged services

oITSM

-Track contract expiry dates and initiate renewal discussions early

-Ensure zero service disruption due to missed renewals

-Improve customer retention rate and recurring revenue stability

-Upsell & Cross-sell

-Identify upsell opportunities within existing accounts:

oAdditional bandwidth

oBackup links

oExtra SIP channels

oCPaaS volume expansion

oAdd-on services

-Cross-sell complementary solutions based on customer usage

-Work closely with presales and operations teams on proposals

-Inbound & Warm Lead Management

-Handle inbound sales enquiries from:

oWebsite leads

oMarketing campaigns

oExisting customer requests

-Qualify leads and convert them into opportunities

-Escalate complex or large opportunities to BDM hunters when required

Sales Support & Coordination

-Prepare quotations, proposals, and pricing submissions

-Follow up with customers on:

oProposals

oPurchase orders

oContract documentation

Coordinate internal processes:

oCredit checks

oDeal registration

oVendor coordination

CRM & Sales Administration

Maintain accurate records in CRM:

oCustomer data

oOpportunity status

oRenewal dates

oForecast updates

-Generate basic sales reports when required

-Support monthly and quarterly sales forecasting

-Key Performance Indicators (KPIs)

-Renewal success rate (%)

-Recurring revenue retention

-Upsell and cross-sell revenue

-Inbound lead conversion rate

-Quote-to-close ratio

-Accuracy and timeliness of CRM updates

-Customer satisfaction score

-Requirements & Qualifications

Experience

1–2 years experience in:

oInside sales

oSales coordination

oAccount support

oTele-sales (B2B preferred)

-Experience in IT, telco, cloud, or managed services is an advantage

-Preferred Industry Knowledge

-Connectivity (DIA, MPLS, broadband)

-SIP trunking / voice services

-CPaaS (SMS, WhatsApp, Voice)

-Basic understanding of cloud or IT solutions

ITSM

-(Training will be provided.)

Core Competencies

-Strong communication and follow-up skills

-Highly organized and detail-oriented

-Good negotiation and objection-handling skills

-Customer-focused mindset

-Able to multitask in a fast-paced environment

-Comfortable working with targets and KPIs

-Strong coordination and internal communication skills

What Success Looks Like

-Within the first 6 months, the Inside Sales Executive will:

-Achieve high renewal success rate

-Grow recurring revenue through upselling

-Maintain accurate CRM data

-Support sales team in faster deal closure

-Improve overall customer retention and satisfaction

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Upscale Sdn Bhd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Upscale Sdn Bhd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Upscale Sdn Bhd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.