The posting
Are you a night owl who enjoys a peaceful work environment and have a passion for hospitality? As our Night Auditor, you're the quiet hero behind the scenes, ensuring everything runs smoothly while the town dreams.
The Night Audit Associate's primary responsibility is to provide exceptional service to guests, ensuring their needs are met with respect, cheerfulness, and politeness. The Associate is the face of the operation, the first impression of the Capital Plaza Hotel. To excel in this position, a positive attitude and a commitment to delivering outstanding guest experiences are essential. Previous experience in a fast-paced environment involving guest service is highly desirable. Join our team and showcase your dedication to providing unparalleled hospitality!
Compensation: Starting at $12.00 per hour
What You'll Do:
- Deliver exceptional experiences for our guests
- Be Cheerful, Outgoing, and Happy to our guests...if you are smiling they are smiling!
- Monitor guest accounts and post charges
- Reconcile guest charges through the night audit process
- Register guests and assign them a guest room
- Compute bills and collect payments from guests
- Make and confirm reservations over the phone and online
- Answer the phone and operate the telephone switchboard
- Maintain responsibility for safekeeping and issuance of keys
- Be informed of all events taking place at the hotel on a daily basis
- Greet and welcome all guests in a professional and hospitable manner
- Review accounts and charges with guests during the checkout process
- Issue room keys and help guests transport their luggage to their rooms
- Perform other duties as assigned
- Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
What We're Looking For:
- Previous front desk experience preferred.
- High School Diploma/GED
- Excellent verbal and written communication skills
- Adaptability
- Ability to stand/sit for 8 hrs length of time
- Ability to lift 30 lbs.
- Ability to bend frequently during a shift
- Ability to read, write, understand and speak English
- Ability to work 11 pm to 7 am.
Additional Information: Please be aware that this job description does not provide a comprehensive list of all activities, duties, or responsibilities required for this position. To ensure thorough training in all aspects of the role, we will provide Standard Operating Procedures, Training Checklists, and Departmental Handbooks. It is important to note that duties, obligations, and activities may be subject to change, with or without prior notice. We are committed to making reasonable accommodations to enable individuals with disabilities to fulfill the essential functions of the position. Furthermore, we take pride in being Equal Employment Opportunity companies and affirmative action employers. We maintain a workplace that promotes equal employment opportunity, regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About the Company: Up to Par Management | Taylor Hospitality is a leading club and hospitality management company specializing in golf, country club, and hospitality operations. Up to Par Management | Taylor Hospitality is a forward-thinking organization that offers growth opportunities for partner clubs and team members. Our mission is to drive success for our clubs and hotels by continuously improving operations with unparalleled execution. We prioritize financial discipline, safety, community involvement, and environmental stewardship to foster innovation for our customers. Join us in an engaging and dynamic environment that challenges and rewards our talented associates.
