Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 hours agoWe saw it 91 min after it went up

Help Desk Specialist

US Electrical Services90 open roles

Where
Landover, MD, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelp Desk SpecialistUS Electrical Services · Landover, MD, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on US Electrical Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. US Electrical Services postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 33 hours ago

US Electrical Services median: 7 days open

The posting

Empower your Future at One of the Nation’s Leading Independent Electrical Distributors!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Position Overview:

The IT Help Desk Specialist provides advanced technical support, independently manages assigned projects, and works directly with stakeholders, vendors, and IT teams. This hands-on position requires 5+ years of relevant IT support experience. Core technologies include Windows 11, Active Directory, Microsoft 365, Microsoft Intune, Windows Autopilot, and Axis IP cameras. The specialist supports onsite and remote users while helping modernize endpoint deployment and management.

Duties and Responsibilities

  • Provide Level 2 and Level 3 support for USESI business applications, Microsoft 365 applications including Outlook, computers, printers, peripherals, and network connectivity.
  • Diagnose hardware, software, and connectivity issues using monitoring tools, remote management applications, and available technical resources. Restore services and escalate urgent or complex incidents to the appropriate teams.
  • Guide Tier 1 and Tier 2 staff through troubleshooting, apply critical thinking to undocumented issues, and perform root cause analysis to reduce recurring problems.
  • Maintain clear communication and follow-up until incidents and requests are resolved. Build trust through professional, customer-focused support and meet established service targets and SLAs.
  • Record incidents, service requests, troubleshooting steps, and resolutions in Jira Service Management. Maintain accurate support documentation and knowledge articles.
  • Follow established Service Desk processes for incident, request, change, release, and problem management.
  • Configure, deploy, and manage Windows endpoints using Microsoft Intune and Windows Autopilot. Support the transition from traditional desktop imaging to modern deployment methods.
  • Create, maintain, and troubleshoot Intune configuration profiles, compliance policies, application packages, and update policies in coordination with infrastructure and security teams.
  • Troubleshoot device enrollment, provisioning, policy synchronization, and application deployment issues for onsite and remote users.
  • Maintain device provisioning, deployment, and retirement procedures. Standardize device configurations and application assignments based on employee roles and business requirements.
  • Install, diagnose, repair, upgrade, and maintain supported computers and peripherals. Perform approved software upgrades and deployments, obtaining required authorization for new software.
  • Assist infrastructure teams with approved server upgrades and maintenance, following change procedures and obtaining required hardware approvals.
  • Collaborate with IT teams and vendors to evaluate technologies, conduct proofs of concept, and implement reliable solutions that meet business needs and industry best practices.
  • Configure, maintain, and troubleshoot Axis IP cameras, including network connectivity, Power over Ethernet (PoE), firmware updates, and video management system integration. Resolve camera availability, image quality, recording, and remote viewing issues with network teams and vendors.
  • Maintain camera location and configuration records, and coordinate camera installation and replacement with onsite teams or vendors.
  • Additional Duties and Responsibilities:
  • Assist with the installation and deployment of routers, switches, and phones.
  • Assist with data migrations during projects and corporate acquisitions.
  • Assist with onsite evaluations of IT assets during corporate acquisitions.
  • Support scheduled weekend cutovers and installation of networking equipment for project work.
  • Travel to other USESI locations as needed to support projects, equipment deployments, acquisitions, and onsite troubleshooting. Travel may include overnight stays.
  • Participate in on-call coverage as assigned and respond to urgent IT issues outside normal business hours, including evenings and weekends.

Knowledge, Skills, and Abilities:

  • Proficiency with supported Microsoft 365 applications, Windows endpoint operating systems, and desktop, laptop, and tablet hardware; familiarity with Windows Server environments relevant to assigned support duties.
  • Knowledge of Active Directory, Microsoft Entra ID, and their roles in identity and device management, including integration with Microsoft Intune and Windows Autopilot.
  • Understanding of modern endpoint management throughout the device lifecycle, from enrollment and provisioning through configuration, compliance, updates, and retirement.
  • Advanced knowledge of LAN and wireless technologies is preferred. Working knowledge of IP video surveillance, PoE, and video management systems is required.
  • Strong customer service, communication, documentation, and problem-solving skills, with the ability to work independently and collaborate with people at all levels of the organization.
  • Familiarity with PowerShell scripting to automate deployment and support tasks is preferred.

Physical Requirements and Work Environment:

The duties below may be performed with or without reasonable accommodation. Reasonable accommodations are available to qualified individuals with disabilities to enable performance of the essential functions of the position.

  • Regularly use a computer and related equipment for troubleshooting, documentation, and communication.
  • Access workstations, equipment rooms, and other support areas to install, inspect, and service IT equipment. Tasks may involve sitting, standing, walking, bending, kneeling, or reaching.
  • Lift, move, and position computers, monitors, printers, and related IT equipment, using assistance or handling equipment as needed.

Benefits:

At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

  • Medical, Dental, Vision, Rx coverage
  • Paid Parental Leave
  • TeleMedicine
  • Matching 401(k)
  • Company-paid Life Insurance + (AD&D)
  • Supplemental Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Employee Assistance Program (EAP)
  • Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

If you need an accommodation to apply for a job, please contact the Human Resources department at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against US Electrical Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on US Electrical Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    US Electrical Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.