The posting
Job Posting Title:
Student Ticketing Assistant, Texas Performing Arts (Open to Work-Study and Non-Work Study)
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Hiring Department:
Texas Performing Arts
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
10
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FLSA Status:
Non-Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue Until Dec 31, 2026
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes
This is a part time student position at Texas Performing Arts. Both Work-Study and Non-Work Study students are encouraged to apply. Position is available to continue throughout student tenure.
Why Work for Texas Performing Arts?
- Real world experience working in a non-profit arts presenter.
- Opportunities for advancement, wage increases, and growth in responsibilities.
- Professional development opportunities and support.
About Texas Performing Arts
Texas Performing Arts at the University of Texas at Austin (TPA) is the nation’s largest and most active university-based performing arts center by annual attendance, budget, and number of events. Both an anchor institution in Austin’s arts landscape and a nationally significant presenter, TPA operates venues on the University of Texas at Austin campus including Austin’s largest theater, Bass Concert Hall. Its presenting includes Broadway in Austin; an international season of dance, theater, and music; and the Texas Welcomes series of national touring artists. Education is at the core of TPA’s programs, which serve more than 30,000 K-12 students and the 55,000 students of UT Austin.
Purpose
To provide excellent customer service and sell tickets for Texas Performing Arts performances.
DUTIES AND RESPONSIBILITIES:
- Process ticket orders in person at the Ticket Office window.
- Provide impeccable customer service to guests.
- Have a base knowledge of artists, performances, ticket prices, and venues, and communicate that information clearly to guests.
- Answer phones and place outbound service phone calls.
- Provide clerical support.
- Arrive on time for work and maintain a reliable attendance record.
- Represent Texas Performing Arts to guests with a pleasant and professional demeanor through all transactions.
- Dress appropriately for contact with the public.
REQUIRED QUALIFICATIONS:
- Be available to work evening and weekend hours.
- Possess strong listening and verbal communication skills.
- Have cash handling experience.
- Be detail-oriented.
PREFERRED QUALIFICATIONS:
- Have previous customer service experience.
- Experience with cash handling.
- Experience working in an office setting.
- Demonstrated ability to provide customer service.
- Preference will be given the applicants with prior Ticket selling experience.
- Spanish Language (conversational fluency and above).
Driving Required
No
Hourly Rate
$12.50/hr.
Working Conditions
- Repetitive use of a keyboard at a workstation. Prolonged screen time.
- Significant in person, over the phone, and written communication with members of the public
- Physically able to lift and carry objects up to 25 pounds.
- Works independently and unsupervised on a regular basis.
- Work collaboratively as member of a team with people of varied backgrounds.
Work Shift
Approximately two regular daytime shifts per week, as well as night and weekend performance shifts.
Required Materials
- Resume/CV
- Cover letter/Letter of Interest
- Summer and Fall semester availability
- Copy of work study award, if applicable
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.
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Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
